Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daylan Gideon

Marietta

Summary

Accomplished Associate Manager at J. Crew, adept in strategic planning and staff management, significantly enhancing operational efficiency and fostering strong customer relationships. Skilled in project management and negotiation, I led cross-functional teams to surpass goals, achieving notable cost savings and customer satisfaction improvements. My leadership approach emphasizes team collaboration and professional development, driving success and innovation.

Overview

9
9
years of professional experience

Work History

Associate Manager

J. Crew
08.2022 - Current
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Oversaw training and onboarding process for all newly hired employees within Name of Department.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Improved client satisfaction by consistently delivering high-quality work on schedule.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Express
01.2022 - 08.2022
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Sales Lead

Express Factory Outlet
04.2017 - 12.2021
  • Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
  • Trained new team members on company procedures, inventory management software, and best practices for stock handling.
  • Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
  • Planned and scheduled projects and directly performed installations.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.

Stock Lead

American Eagle Outfitters, Inc
04.2016 - 04.2017
  • Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
  • Trained new team members on company procedures, inventory management software, and best practices for stock handling.
  • Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
  • Planned and scheduled projects and directly performed installations.

Gap Sales Lead

Gap
12.2015 - 04.2016
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained, coached, and mentored new sales associates for maximum performance.

Education

N/A - Computer Information Systems

Chattahoochee Technical College
Marietta, GA

Skills

  • Staff management
  • Strategic planning
  • Negotiation
  • Operations management
  • Customer rapport
  • Staff training and development
  • Promotional materials development
  • Project management
  • Store management
  • Results analysis
  • Business administration
  • Public speaking
  • Presentations
  • Sales coaching
  • Marketing management
  • Brand promotion
  • Human resources management
  • Department oversight
  • Floor supervision
  • Customer service
  • Decision-making
  • Team leadership
  • Recruiting and interviewing
  • Task delegation
  • Goal setting
  • Customer relations
  • Money handling
  • Staff supervision
  • Sales strategies
  • Employee scheduling
  • Sales reporting
  • Retail operations
  • Performance reviewing
  • Problem-solving
  • Time management

Timeline

Associate Manager

J. Crew
08.2022 - Current

Store Manager

Express
01.2022 - 08.2022

Sales Lead

Express Factory Outlet
04.2017 - 12.2021

Stock Lead

American Eagle Outfitters, Inc
04.2016 - 04.2017

Gap Sales Lead

Gap
12.2015 - 04.2016

N/A - Computer Information Systems

Chattahoochee Technical College

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Daylan Gideon