Dayna Lassonde

Covington

Summary

Dedicated professional with expertise in customer support and conflict resolution, fostering welcoming environments and ensuring guest satisfaction. Proficient in managing high-volume phone calls and thriving in fast-paced settings. Committed to delivering the highest quality of service with energy and punctuality.

Overview

years of professional experience

Work History

Hostess / Serve Assist

Social Goat Tavern

Covington

08.2025 - 03.2026

Greeted guests warmly upon arrival, creating a welcoming atmosphere.
Coordinated with waitstaff to ensure timely service and guest satisfaction.
Handled guest inquiries and concerns professionally to resolve issues quickly.
Demonstrated strong interpersonal skills when interacting with customers.
Answered phone inquiries, recorded takeout orders and responded to service questions.

Barista Shift Supervisor

Lazy Llama Cafe

McDonough

02.2024 - 08.2025

Trained and supervised new baristas in beverage preparation, customer service, cash handling, and safety regulations to ensure consistent service quality.
Addressed customer complaints professionally, enhancing customer satisfaction and loyalty.
Supported highest standards of conduct and service to support company reputation.
Fostered team morale through collaborative initiatives and support.
Monitored cleanliness and organization of workstations for health and safety compliance.

Education

GED -

GED

03-2026

Skills

Hospitality services
Customer service
Point of sale systems
Conflict resolution
Attention to detail

Time management
Phone etiquette
Communication skills
Patience and empathy

Timeline