Dynamic customer service professional skilled in appointment scheduling, problem-solving, and effective communication. Proven ability to enhance customer satisfaction and provide guidance in healthcare insurance inquiries.
Overview
6
6
years of professional experience
Work History
Ambassador
Activus Connect
Harlem, GA
09.2025 - Current
Respond to customer inquiries about their healthcare insurance
Engage with participants on inbound and outbound calls
Process annual enrollment for the client's medical coverages
Respond to inquires regarding healthcare spending accounts
Provide great customer service and guidance for participants who are not sure of their benefit options
Universal Phone Agent
Morley Companies
Saginaw, MI
12.2021 - 08.2025
Managed high-volume inbound calls to provide exceptional customer service and support.
Resolved customer inquiries promptly, ensuring accurate information delivery and satisfaction.
Documented call interactions for further review and possible callbacks
Followed guidelines to make sure customers got the most accurate information.
Scheduled repair service appointments via call and web portal.
Customer Service Representative
Electrolux
Augusta, GA
06.2020 - 09.2021
Assisted with training new employees on company policies, system navigation, and best practices for customer engagement.
Engaged with customers via inbound and outbound calling.
Scheduled service appointments for appliance repair
Education
Associate of Applied Science - Business Administration And Management
Northshore Technical College
Hammond, LA
05-2018
Skills
Multitasking
Excellent communication
Customer Service
Appointment scheduling
Ability to deescalate
Timeline
Ambassador
Activus Connect
09.2025 - Current
Universal Phone Agent
Morley Companies
12.2021 - 08.2025
Customer Service Representative
Electrolux
06.2020 - 09.2021
Associate of Applied Science - Business Administration And Management