Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dayonna Richardson

Harlem

Summary

Dynamic customer service professional skilled in appointment scheduling, problem-solving, and effective communication. Proven ability to enhance customer satisfaction and provide guidance in healthcare insurance inquiries.

Overview

6
6
years of professional experience

Work History

Ambassador

Activus Connect
Harlem, GA
09.2025 - Current
  • Respond to customer inquiries about their healthcare insurance
  • Engage with participants on inbound and outbound calls
  • Process annual enrollment for the client's medical coverages
  • Respond to inquires regarding healthcare spending accounts
  • Provide great customer service and guidance for participants who are not sure of their benefit options

Universal Phone Agent

Morley Companies
Saginaw, MI
12.2021 - 08.2025
  • Managed high-volume inbound calls to provide exceptional customer service and support.
  • Resolved customer inquiries promptly, ensuring accurate information delivery and satisfaction.
  • Documented call interactions for further review and possible callbacks
  • Followed guidelines to make sure customers got the most accurate information.
  • Scheduled repair service appointments via call and web portal.

Customer Service Representative

Electrolux
Augusta, GA
06.2020 - 09.2021
  • Assisted with training new employees on company policies, system navigation, and best practices for customer engagement.
  • Engaged with customers via inbound and outbound calling.
  • Scheduled service appointments for appliance repair

Education

Associate of Applied Science - Business Administration And Management

Northshore Technical College
Hammond, LA
05-2018

Skills

  • Multitasking
  • Excellent communication
  • Customer Service
  • Appointment scheduling
  • Ability to deescalate

Timeline

Ambassador

Activus Connect
09.2025 - Current

Universal Phone Agent

Morley Companies
12.2021 - 08.2025

Customer Service Representative

Electrolux
06.2020 - 09.2021

Associate of Applied Science - Business Administration And Management

Northshore Technical College
Dayonna Richardson