Daysha McCarroll
Atlanta
Summary
Dynamic customer service professional with extensive experience at Amazon and 7 years of experience at Ubar, excelling in issue resolution and guest relations. Proven ability to multitask in high-volume environments while enhancing customer satisfaction. Skilled in data entry and adept at team collaboration, consistently delivering memorable experiences and driving upselling opportunities all while maintaining a positive attitude.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Ubar
09.2018 - Current
- Greet and serve guests in a fast-paced lounge environment while maintaining a high level of professionalism
- Fulfill guest needs efficiently, ensuring a positive and memorable experience
- Handle guest concerns independently, resolving issues without management assistance when needed
- Accurately process orders and payments using POS systems
- Support coworkers during high-volume shifts to ensure smooth operations
Customer Service Representative
LDR Enterprises
05.2025 - 01.2026
- Responsible for booking customer appointments daily, managing customer accounts
- Responsible for scheduling alarm technicians' weekly duties
- Identifying customer needs and capitalizing on new leads while informing customers of new available security products
- Emergency dispatch (verifying alarms while notifying authorities) or providing reset instructions
- Guiding customers with technical issues
Customer Service Associate
Amazon
03.2024 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
High School Diploma -
Desoto Central High
Southaven, MS05-2015
Skills
- Customer Support & Issue Resolution
- Multitasking in High-Volume Settings
- Guest Relations & Upselling
- Team Collaboration
- Data Entry & Documentation
- Independent Decision-Making
- Active Listening & Communication
Timeline
Customer Service Representative
LDR Enterprises
05.2025 - 01.2026
Customer Service Associate
Amazon
03.2024 - 05.2025
Bartender/Server
Ubar
09.2018 - Current
High School Diploma -
Desoto Central High