Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daysha Wyley

Stone Mountain

Summary

Dynamic Shift Leader Manager at Walgreens with proven expertise in customer service and data analysis. Successfully enhanced operational efficiency through comprehensive report generation and effective time management. Recognized for resolving customer issues swiftly, ensuring satisfaction, and maintaining high standards in performance evaluations. Committed to driving improvements and fostering a positive team environment.

Talentsupervisor with many years of experience managing, scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast paced environments

Overview

5
5
years of professional experience

Work History

Shift Leader Manager

Walgreens
Stone Mountain
11.2020 - Current
  • Provided feedback on employee performance during monthly evaluations.
  • Prepared operations data to produce comprehensive reports to management.
  • Managed schedules, accepted time off Request and maintained coverage for shifts.

• Handled money, inventory and shipment

•Responsible of opening and closing stores

•Handled all customer concerns and problems by in person or on phones

Customer Service Representative

Omnicare365
08.2022 - 09.2025
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Resolved customer complaints promptly and efficiently.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Remote answer phone and gave information about there coverage for Insurance scheduled rides and told them their balance for our OTC and food that came with their benefits.

Education

GED -

Georgia Piedmont Technical College
Clarkston, GA
08-2024

Skills

  • Customer service
  • Data analysis
  • Report generation
  • Time management

Timeline

Customer Service Representative

Omnicare365
08.2022 - 09.2025

Shift Leader Manager

Walgreens
11.2020 - Current

GED -

Georgia Piedmont Technical College
Daysha Wyley