D. Deon Clark
McDonough
Summary
Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering 38 years of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure.
Overview
23
23
years of professional experience
Work History
Chiropractic Assistant
Senft Chiropractic
10.2000 - Current
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Increased patient retention through exceptional customer service and follow-up communications.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Assisted in inventory management tasks, reducing supply costs through careful ordering practices based on usage patterns.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Education
High School Diploma -
JE Brown High School
Atlanta, GA06.1988
Certified Chiropractic Assistant -
Life University/Georgia Chiropractic Association
Marietta, GA06.1986
Skills
- Preventive Maintenance
- Electric Muscle Stimulation
- Massage Therapy
- Examination Scheduling
- Medical Billing
- Patient Information Maintenance
- Patient Relations
- Telephone Etiquette
- Stretching Exercises
- Payment Collection
- Billing Support
- Patient Flow Management
- Schedule Management
- Effective Written and Verbal Communication
- X-Ray Development
- Medical Front Desk Management
- Reviewing Medical Histories
- Medical History Collection
- Completing Insurance Forms
- Insurance Data Processing
- Bookkeeping Support
Timeline
Chiropractic Assistant
Senft Chiropractic
10.2000 - Current
High School Diploma -
JE Brown High School
Certified Chiropractic Assistant -
Life University/Georgia Chiropractic Association
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