Summary
Overview
Work History
Education
Skills
Timeline
Generic

De’Amber Nix

Hampton

Summary

Friendly Front Desk Coordinator with many years of experience and exemplary communication skills. Expert in clerical writing and proficient in office reception. Known to optimize workplace operations through superior organization.

Overview

10
10
years of professional experience
2017
2017
years of post-secondary education

Work History

Front Desk Coordinator

Princeton Lakes Pediatrics
Atlanta
11.2024 - Current
  • Prepared weekly reports summarizing activities of the front desk operations.
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Provided excellent customer service by responding promptly to patient requests and resolving issues quickly and efficiently.
  • Ensured that all front desk areas were kept clean and organized at all times.
  • Processed payments from customers including cash, checks, debit and credit cards, gift cards.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Trained new employees on proper use of software applications related to front desk operations.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Assisted with scheduling shifts for front desk staff members according to business needs.
  • Verifying insurances
  • Schedule appointments

Patient Service Specialist

First Georgia Physician Group
Peachtree City
03.2022 - 08.2023
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Scheduled appointments
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Reviewed outstanding balances on accounts regularly to ensure accuracy.
  • Greeted patients upon arrival and verified patient information.
  • Collected co-pays at time of visit according to office policy.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.

Call Center Representative

OnBrand24
Savannah
01.2021 - 01.2022
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Booked appointments
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed outbound calling campaigns to promote new products or services
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Administrative Assistant

DaVita
Atlanta
08.2018 - 11.2020
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Senior Medical Screener

CSL Plasma
Jonesboro
07.2015 - 08.2018
  • Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
  • Participated in continuing education classes related to medical screening processes or procedures.
  • Maintained a clean and organized work environment by disposing of used supplies properly.
  • Ensured that all diagnostic equipment was functioning properly before use with patients.
  • Checked for accuracy of patient information prior to administering tests or treatments.
  • Performed medical screening on patients to ensure they meet the requirements of the clinic.
  • Adhered to HIPAA regulations when dealing with confidential patient information.
  • Administered routine laboratory tests according to protocol and reported abnormal results immediately.
  • Monitored vital signs during exams or treatments as directed by physician staff members.
  • Established new donor files and added detailed information.
  • Performed finger sticks and used equipment to test blood for iron and protein levels.
  • Completed donor payment transactions and updated information in system.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Greeted, guided and offered assistance to patients and visitors.
  • Trained new medical screener's

Education

Bachelor of Science - Business Administration

Strayer University
08.2018 - 10.2020

Associate of Science - Business Administration

Georgia Military College
Milledgeville, GA
08.2014 - 06.2016

Bayside High School
Virginia Beach, VA

Skills

  • Customer service
  • Electronic health records
  • Payment processing
  • Appointment scheduling
  • Insurance verification
  • Data entry
  • Time management
  • Business administration
  • Scheduling
  • Staff management
  • Problem-solving skills
  • Detail oriented

Timeline

Front Desk Coordinator

Princeton Lakes Pediatrics
11.2024 - Current

Patient Service Specialist

First Georgia Physician Group
03.2022 - 08.2023

Call Center Representative

OnBrand24
01.2021 - 01.2022

Administrative Assistant

DaVita
08.2018 - 11.2020

Bachelor of Science - Business Administration

Strayer University
08.2018 - 10.2020

Senior Medical Screener

CSL Plasma
07.2015 - 08.2018

Associate of Science - Business Administration

Georgia Military College
08.2014 - 06.2016

Bayside High School

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De’Amber Nix