Deana Bode
Perry
Summary
Dedicated professional with a strong focus on client satisfaction and sales development. Experienced in account management and customer service, known for enhancing client loyalty through tailored solutions and effective issue resolution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
Nick Bedgood State Farm
12.2021 - Current
- Developed tailored insurance solutions based on individual client needs and risk assessments.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
Account Manager
Alex Thigpin State Farm
11.2020 - 12.2021
- Managed client accounts, ensuring high levels of customer satisfaction and retention.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Streamlined account management processes, reducing response times and improving client service quality.
Insurance Agent
PROGRESSIVE
04.2019 - 11.2021
- Developed comprehensive insurance solutions tailored to client needs.
- Conducted in-depth risk assessments to identify coverage gaps and opportunities.
- Streamlined policy renewal processes, enhancing efficiency and client satisfaction.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Agent
GEICO, Government Employees Insurance
01.2013 - 04.2019
- Developed customized insurance solutions to meet client needs and preferences.
- Conducted comprehensive policy reviews to ensure compliance and optimal coverage.
- Mentored junior agents on best practices in customer service and sales techniques.
- Utilized CRM systems to track client interactions and maintain accurate records.
- Facilitated training sessions on new products and regulatory changes for staff members.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Glass Claims Representative
GEICO, Government Employees Insurance
01.2010 - 01.2013
- Processed glass claims with accuracy and efficiency, ensuring timely resolutions for policyholders.
- Collaborated with cross-functional teams to streamline claims handling procedures and improve customer satisfaction.
- Analyzed claim data to identify trends, contributing to strategic improvements in service delivery.
- Resolved complex claim inquiries by providing expert guidance and support to policyholders and internal teams.
- Collaborated with repair shops for accurate estimates, ensuring cost-effective solutions for both the company and clients.
Education
Completed Coursework Towards Master of Business Ad
Georgia Military College
Warner RobinsSkills
- Account management
- Customer service
- Teamwork and collaboration
- Customer satisfaction
- Relationship building
- Goal oriented
- Sales development
- Issue resolution
- Goals and performance
- Documentation and reporting
- Upselling
- Client rapport
Certification
- License: Property & Casualty - January 2013- Present
Timeline
Account Manager
Nick Bedgood State Farm
12.2021 - Current
Account Manager
Alex Thigpin State Farm
11.2020 - 12.2021
Insurance Agent
PROGRESSIVE
04.2019 - 11.2021
Insurance Agent
GEICO, Government Employees Insurance
01.2013 - 04.2019
Glass Claims Representative
GEICO, Government Employees Insurance
01.2010 - 01.2013
Completed Coursework Towards Master of Business Ad
Georgia Military College