DeAndreia Allen
Summary
Detail-oriented professional with 2 years of data entry and customer service experience in the insurance industry. Expertise in documentation review, accuracy maintenance, and handling sensitive information. Effectively manages multiple tasks and meets deadlines while supporting insurance processes. Aiming to leverage skills in an Authorization Specialist role within a healthcare team.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
MassMutual
08.2025 - Current
- Handled customer inquiries for life insurance policies, billing, and account updates to ensure timely resolution
- Reviewed and updated customer records accurately to maintain data integrity
- Navigate multiple systems to retrieve and verify policy information
- Ensure compliance with company policies and confidentiality standards
- Assisted with resolving issues and escalated complex concerns
- Maintained detailed documentation of customer interactions to support service continuity
Data Entry Clerk
InComm
07.2023 - 07.2025
- Managed and maintained large volumes of data, ensuring high accuracy and detail.
- Conducted thorough document reviews for accuracy and completeness before processing.
- Identified and corrected data errors, reinforcing data integrity.
- Achieved daily productivity and accuracy goals consistently.
Education
High School Diploma -
Shaw High School
Georgia08-2013
Medical Billing And Coding
DeVry University
04-2026
Skills
- Insurance verification
- Customer communication
- Data Entry & Documentation Review
- HIPAA compliance
- Microsoft Office (Excel, Word, Outlook)
- Detail orientation
- Time management
- Research skills
Timeline
Customer Care Representative
MassMutual
08.2025 - Current
Data Entry Clerk
InComm
07.2023 - 07.2025
High School Diploma -
Shaw High School
Medical Billing And Coding
DeVry University