Shawnyce Williams

• Communicated with clients to gather necessary documentation for claim evaluations.
• Evaluated claim information to determine validity and appropriate resolutions.
• Resolved customer inquiries by providing clear information regarding claims status and procedures.
• Maintained detailed records of all communications and transactions related to claims handling.
• Trained new associates on claims processing best practices and company standards.
• Conducted research on claim issues, utilizing available resources such as databases and other documentation.
• Interacted with clients via telephone and email to discuss claim status and provide updates.
• Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
• Served as subject matter expert for non-standard coverage questions, property damage, and collision.
• Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.
• Managed asset recoveries for claims, including salvage, and subrogation.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
• Analyzed medical records, bills, and other related documents to identify liability issues.
• Investigated third-party liability claims by obtaining witness statements, conducting research on property damage, and reviewing applicable laws.
• Processing payable checks accurately and in a timely manner

• Processed customer orders and invoices, ensuring accuracy of information.
• Maintained filing system for all operations documents and reports.
• As an operations clerk at Primerica I did data entry on life insurance policies. On a daily basis I'm working off 2 monitors entering new or editing insurance applications. Understanding insurance and adjusting clients information as requested for their policy. Multitasking being able to complete 11 files per hour. Understanding the amount of coverage they are requesting in dollar amount. Answering emails and zoom meetings through out the day and tracking progress. Entering data accurately with a 1% error ratio.

• Greeted and assisted customers with inquiries regarding products and services.
• Provided accurate, valid, and complete information to customers in a timely manner.
• Resolved customer complaints via phone, email, mail or social media.

At Carvana I advocate for the customer as a customer service representative. In this position every customer matters. On a daily I take between 20-30 calls answering any questions, proper transferring to the correct department, scheduling appointments, and giving status updates on insurance, registration, deliveries, warranties and etc; Assisting customers with the best service.