Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeAnna Ausbrooks

McDonough

Summary

Dynamic professional with extensive experience at Banana Republic Factory Store, excelling in staff management and customer relationship management. Proven track record in enhancing customer satisfaction and driving sales growth through effective marketing strategies and employee training. Skilled in financial oversight and inventory management, fostering a high-performing team committed to excellence.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Banana Republic Factory Store
10.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Assistant Store Manager

Banana Republic Factory Store
07.2018 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Trained and managed associates in customer service and sales techniques.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Assistant

Fortson Public Libary
06.2015 - 06.2016
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Education

Ph.D. - Business Administration And Management

Liberty University
Lynchburg, VA
05-2026

Master of Science - Business Administration

Liberty University
Lynchburg, VA
05-2023

Bachelor of Science - Biblical Studies

Liberty University
Lynchburg, VA
05-2020

High School Diploma -

Georgia Cyber Academy
Atlanta, GA
05-2016

Skills

  • Staff management
  • Marketing strategies
  • Desktops, laptops, and mobile devices
  • Employee relations
  • Customer relationship management (CRM)
  • Sales techniques
  • Customer retention
  • Teamwork and collaboration
  • Customer service
  • Customer service management
  • Customer relations
  • Sales strategies

Timeline

Assistant General Manager

Banana Republic Factory Store
10.2023 - Current

Assistant Store Manager

Banana Republic Factory Store
07.2018 - Current

Sales Assistant

Fortson Public Libary
06.2015 - 06.2016

Ph.D. - Business Administration And Management

Liberty University

Master of Science - Business Administration

Liberty University

Bachelor of Science - Biblical Studies

Liberty University

High School Diploma -

Georgia Cyber Academy

Similar Profiles

CREATE PROFILE
DeAnna Ausbrooks