Deanna Baker
Brookhaven
Summary
Dynamic Executive Assistant with a proven track record at HB Plumbing and Heating, excelling in executive support and customer service. Skilled in office management and schedule planning, I fostered strong interdepartmental communication and improved operational efficiency, contributing to a harmonious workplace. Adept at problem-solving and maintaining financial accuracy, I ensure seamless operations.
Overview
9
9
years of professional experience
Work History
Executive Assistant to the CEO
HB Plumbing and Heating
09.2019 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Operations Manager/Scheduler
SYNERGY HomeCare
09.2016 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Education
Associate of Applied Science - Business
Bay State College
Boston, MA06-1992
Skills
- Executive support
- Administrative support
- Office management
- Schedule & calendar planning
- Strong problem solver
- Customer Service-oriented
- Interpersonal communication
- Staff management
- Phone etiquette
- Software knowledge
Timeline
Executive Assistant to the CEO
HB Plumbing and Heating
09.2019 - Current
Operations Manager/Scheduler
SYNERGY HomeCare
09.2016 - 09.2019
Associate of Applied Science - Business
Bay State College
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