DEANNA DANIEL
Jonesboro
Summary
Resourceful and dedicated professional with over 20 years of experience in banking, customer service, billing, and reconciliation. Proven ability to lead teams, streamline operations, and enhance customer satisfaction. Adept at training staff, managing complex workflows, and implementing process improvements.
Dynamic individual with hands-on experience in active listening ,proactive help and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Survey Data Collector
Bureau of Labor Statistics (BLS)
11.2022 - Current
- Conducted cold calls to enroll companies in government payroll surveys, contributing to national economic data collection.
- Processed confidential data records, ensuring accuracy and adherence to quality control standards.
- Identified and resolved inconsistencies in respondent data, maintaining data integrity.
- Achieved monthly performance targets through effective communication and organizational skills.
Billing Specialist
Benevis
Atlanta, GA
03.2016 - 11.2022
- Oversee dental billing processes, ensuring accurate coding and compliance with Medicaid and commercial insurance regulations.
- Utilize Boomerang billing console to manage claim submissions and resolve discrepancies.
- Collaborate with clinical teams to update patient charts and treatment plans, enhancing billing accuracy.
- Train new staff on billing procedures and software applications, fostering a knowledgeable team environment.
Cash Vault Teller
Garda
Atlanta, GA
03.2012 - 03.2016
- Processed electronic, cash, check, and coin deposits, ensuring daily account reconciliations; resolved out-of-balance conditions, maintaining accurate records for internal and external clients.
- Prepared banking paperwork and met stringent customer deadlines in a fast-paced setting.
Customer Service Representative
Bank of America
Atlanta, GA
03.2004 - 03.2012
Lead Operations Representative/Teller
06.1996 - 03.2004
- Addressed customer inquiries and resolved teller exceptions, enhancing client satisfaction.
- Monitored and reconciled general ledger accounts, ensuring financial accuracy.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Assisted in the development and implementation of new customer service protocols.
Education
High School Diploma -
Fulton High
Atlanta, GA08-1994
Skills
- Team Leadership & Staff Development
- Process Improvement & Operational Efficiency
- Customer Relationship Management
- Data Analysis & Reporting
- Technical Proficiency: Word, Excel, Powerpoint
Certification
Certified Dental Billing & Coding Specialist – Benevis, 2016
Timeline
Survey Data Collector
Bureau of Labor Statistics (BLS)
11.2022 - Current
Billing Specialist
Benevis
03.2016 - 11.2022
Cash Vault Teller
Garda
03.2012 - 03.2016
Customer Service Representative
Bank of America
03.2004 - 03.2012
Lead Operations Representative/Teller
06.1996 - 03.2004
High School Diploma -
Fulton High