DeAnna Ervin
Snellville,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Right At Home
11.2021 - 09.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored changes in clients' conditions to report concerns to supervisor.
Receptionist/Office Assistant
Income Tax Place
09.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Gained proficiency in various software applications such as Excel, QuickBooks, and other financial tools for efficient data analysis.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Administrative Assistant (Contract)
Career Quest Learning Center
06.2019 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Member Service Specialist
American 1 Credit Union
12.2017 - 06.2019
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Completed training and worked effectively under high-pressure client services environments.
- Utilized CRM systems proficiently for managing member interactions, ensuring timely follow-ups and comprehensive recordkeeping.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Account Specialist
American 1 Credit Union
06.2017 - 12.2017
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Managed extensive portfolios to identify growth opportunities, ensuring client satisfaction and loyalty.
- Resolved complex account issues, restoring client confidence and preserving business relationships.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
Assistant Manager
Rue21
09.2016 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented staff training programs to elevate service standards and knowledge.
Education
Certificate - Bookkeeping Specialist
Joshua Career Institute
Dallas, TX03-2024
High School Diploma -
Jackson High School
Jackson, MI05-2015
Skills
- Administrative Support
- QuickBooks knowledge
- Microsoft Excel
- File Organization
- Customer and client relations
- Documentation and Recordkeeping
- Microsoft Office Suite
- Appointment Scheduling
- Deadline-oriented
- Records Management
- Invoice Processing
- Complex Problem-Solving
- Data entry proficiency
- Shift scheduling
- Data entry and recording
- Profit and loss understanding
- Cash handling and management
Certification
Bookkeeping Specialist, Joshua Career Institute, March 2024
Timeline
Home Health Aide
Right At Home
11.2021 - 09.2024
Receptionist/Office Assistant
Income Tax Place
09.2020 - 06.2021
Administrative Assistant (Contract)
Career Quest Learning Center
06.2019 - 09.2019
Member Service Specialist
American 1 Credit Union
12.2017 - 06.2019
Account Specialist
American 1 Credit Union
06.2017 - 12.2017
Assistant Manager
Rue21
09.2016 - 06.2017
Bookkeeping Specialist, Joshua Career Institute, March 2024
Certificate - Bookkeeping Specialist
Joshua Career Institute
High School Diploma -
Jackson High School
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