DeAnna Evans
Winder,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Managed and guided other associates. Guaranteeing smooth operation for all.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Hobby Lobby
09.2023 - 07.2024
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases and locate items
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Counseling
Luther Rice College And Seminary
Lithonia, GA08-2028
Skills
- Data entry
- Problem-solving
- Dispute resolution
- POS systems expert
- Refunds processing
- Retail sales customer service
- Professional telephone demeanor
Timeline
Customer Service Representative
Publix
07.2024 - Current
Cashier
Hobby Lobby
09.2023 - 07.2024
Bachelor of Arts - Counseling
Luther Rice College And Seminary
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