Deanna Gibson
Lavonia
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Riggins Pharmacy, specializing in medication dispensing and patient education.
Overview
25
25
years of professional experience
Work History
Certified Pharmacy Technician
Riggins Pharmacy
Lavonia
07.2018 - Current
- Prepared and dispensed medications accurately for diverse patient needs.
- Maintained inventory levels and managed pharmaceutical supplies efficiently.
- Assisted pharmacists in reviewing prescriptions for safety and compliance.
- Educated patients on medication usage and potential side effects effectively.
- Operated pharmacy software to process prescriptions and manage records.
- Ensured cleanliness and organization of the pharmacy environment consistently.
- Communicated with healthcare providers to clarify prescription details promptly.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
Lead Pharmacy Technician
Wal-Mart Pharmacy
Hartwell
05.2002 - 07.2018
- Supervised daily pharmacy operations and ensured compliance with safety protocols.
- Trained and mentored junior pharmacy technicians in medication dispensing procedures.
- Managed inventory levels and ordered pharmaceuticals to maintain stock availability.
- Assisted pharmacists in preparing prescriptions and verifying accuracy of orders.
- Coordinated with healthcare providers to resolve prescription-related issues efficiently.
- Implemented workflow improvements to enhance efficiency in pharmacy operations.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Maintained accurate records of prescriptions, controlled substances, and patient profiles.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Ordered supplies and restocked shelves when necessary.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Ensured that all medications were stored properly, following safety protocols.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Monitored staff productivity levels and provided guidance when needed.
- Compiled customer demographic, allergy, and medical history background.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Tracked medication usage trends in order to identify potential areas for improvement.
- Reviewed medical charts for appropriateness of prescribed medications.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Advised physicians on proper dosages and forms of medicines based on individual needs.
- Collaborated with other departments within the organization to ensure optimal patient care.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Managed inventory levels, ensuring adequate stock of medication and supplies.
- Developed and maintained positive relationships with patients and healthcare providers.
- Led a team of pharmacy technicians, providing training and supervision.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Managed the pharmacy's electronic health records system.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Assisted in the development and implementation of pharmacy services.
- Addressed and resolved patient complaints and concerns.
- Maintained accurate records of medication dispensing and inventory.
- Implemented cost-saving measures to reduce inventory expenses.
- Coordinated with healthcare providers to clarify prescription orders.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Maintained proper storage and security conditions for drugs.
- Prepared and processed medical insurance claim forms and records.
- Mixed pharmaceutical preparations according to written prescriptions.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Established or maintained medications and other patient profiles.
Certified Pharmacy Technician
CVS Pharmacy
Hartwell
01.2001 - 05.2002
- Prepared and dispensed medications accurately for diverse patient needs.
- Maintained inventory levels and managed pharmaceutical supplies efficiently.
- Assisted pharmacists in reviewing prescriptions for safety and compliance.
- Educated patients on medication usage and potential side effects effectively.
- Operated pharmacy software to process prescriptions and manage records.
- Ensured cleanliness and organization of the pharmacy environment consistently.
- Trained new employees on pharmacy procedures and safety protocols thoroughly.
- Communicated with healthcare providers to clarify prescription details promptly.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Prepared pricing and instruction labels for placement on prescriptions.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
Education
Biotechnology
Athens Technical College
Athens, GA01-2004
Office Systems Technology
Tri-County Technical College
Pendleton, SC01-1993
Skills
- Medication dispensing and prescription review
- Inventory management and pharmacy software
- Patient education and regulatory compliance
- Claims processing
- Workflow coordination
- Advanced math skills
- Pharmacy operations
- Pharmacy law compliance
- Verbal and written communication
- Insurance confirmation
- Refill requests
Timeline
Certified Pharmacy Technician
Riggins Pharmacy
07.2018 - Current
Lead Pharmacy Technician
Wal-Mart Pharmacy
05.2002 - 07.2018
Certified Pharmacy Technician
CVS Pharmacy
01.2001 - 05.2002
Biotechnology
Athens Technical College
Office Systems Technology
Tri-County Technical College