DEANNA M CRADDICK
McDonough
Summary
Detail-oriented safety and operations professional with 10+ years supporting FAA-regulated programs, crew scheduling, and compliance-driven processes at Delta Air Lines. Experienced in incident analysis, root-cause identification, data interpretation, and cross-functional project leadership. Adept at collaborating with ACS, HR, IT, and field operations to reduce risk, strengthen safety culture, and ensure regulatory integrity. Recognized for influencing without authority, delivering accurate investigative documentation, and driving continuous improvement in fast-paced, safety-critical environments.
Overview
18
18
years of professional experience
Work History
Sr. Coordinator, Substance Testing Program
Delta Air Lines
Atlanta
10.2017 - Current
- Lead FAA-regulated DOT and Non-DOT initiatives involving random, pre-employment, post-accident, and reasonable-suspicion testing, ensuring accuracy, chain-of-custody integrity, and regulatory compliance.
- Maintain and audit confidential records, supporting FAA/DOT compliance and internal safety reviews.
- Utilize DBMS, Crew 360, Crew Management, and MPS to analyze crew schedules, identify risk patterns, and support operational planning.
- Lead cross-functional projects and training initiatives, demonstrating strong influence without authority and safety-first leadership.
- Utilization of DBMS, Crew 360, Crew Management and MPS systems to analyze crew schedules and support operational planning.
- Manage equipment calibration, supply chain processes, and reporting workflows to ensure accuracy and operational readiness.
Flight Attendant Scheduler
Delta Global Staffing / Delta Air Lines
Atlanta
04.2014 - 10.2017
- Executed daily flight attendant trip coverage across Delta flights, ensuring compliance with FAA and Delta flight attendant work rules.
- Analyzed scheduling data to validate legality and optimize coverage, directly supporting operational efficiency.
- Collaborated with leadership and field teams to resolve scheduling conflicts and ensure flight attendant satisfaction.
- Assist flight attendants and field leadership on scheduling issues.
- Assisted with FMLA/LOA/OJI and CFSM processes, demonstrating knowledge of HR administration and crew rules.
Charge Entry Specialist
Galen Advisors
Atlanta
08.2013 - 04.2014
- Review accuracy of medical charges based on documented medical record.
- Cross check charge codes using most recent ICD-9 and CPT coding.
- Entered patient demographics into designated fields within the Centricity database, ensuring accuracy and completeness.
- Adhered to HIPAA securities and policies concerning patient information.
- Maintained logs/batches of patient activities and completed work.
- Acted as liaison between patients and insurance companies to facilitate timely claim payments.
- Northside Hospital
Office Specialist
Baptist Medical Center
Jacksonville
08.2012 - 08.2013
- Paging hospitalist on duty for new hospital admits.
- Managed medical records and billing/coding processes using CPT & ICD-9.
- Coordinated insurance verification/FMLA/ Workman’s Comp documentation.
- EMR systems training using Allscripts and pMD soft for patient data management.
Patient Service Representative
St. Vincent Physician Network
Indianapolis
10.2008 - 06.2012
- Collected co-pays and cash from patients, ensuring payment compliance and minimizing billing discrepancies.
- Scheduled patient appointments through incoming calls on automated dialer, optimizing appointment flow.
- Perform data entry of patient demographics via proper registration documentation upon patient check-in.
- Retrieve medical records and deliver to appropriate providers.
- Maintained and organized cash log records for office manager’s review, ensuring accurate financial tracking.
Education
Continued Education - Biology
Georgia State University
05-2017
Bachelor of Science - Biology
Tennessee State University
05-2006
Skills
- FAA/DOT Compliance
- Incident Documentation
- Safety Culture Development
- Risk Mitigation
- Regulatory Compliance
- Cross-Functional Collaboration
- Operational Planning
- Crew Scheduling
- Data Analysis
- Data Visualization
- Program Management
- Process Improvement
- Crew 360
- Database Management
- CrewMan
- DBMS
- Audit Support
- Confidential Record Management
- Work Rules
Additional Qualifications
- 7+ years in FAA-regulated safety-sensitive programs
- Strong interviewing, documentation, and analytical skills
- Experience supporting OJI-related processes and compliance
- Proficient in Microsoft Excel, Word, PowerPoint
- Experience with Crew 360, DBMS, MPS, and crew scheduling systems
- Demonstrated ability to influence without authority and collaborate across all levels
Timeline
Sr. Coordinator, Substance Testing Program
Delta Air Lines
10.2017 - Current
Flight Attendant Scheduler
Delta Global Staffing / Delta Air Lines
04.2014 - 10.2017
Charge Entry Specialist
Galen Advisors
08.2013 - 04.2014
Office Specialist
Baptist Medical Center
08.2012 - 08.2013
Patient Service Representative
St. Vincent Physician Network
10.2008 - 06.2012
Continued Education - Biology
Georgia State University
Bachelor of Science - Biology
Tennessee State University