DeAnna Samuel
Smyrna
Summary
Results-driven Epic Application Analyst with 30+ years of healthcare experience specializing in Epic Resolute PB Claims and Remittance, HIM Hospital Coding workflows, and revenue cycle operations. Skilled in combining coding, claims, and Epic system expertise to identify root causes of revenue cycle issues, improve claim accuracy, reduce denials, and optimize workflows across complex healthcare organizations. Experienced in supporting Epic implementations, system enhancements, workflow optimization, and operational support while collaborating with clinical, operational, and technical teams to align system functionality with real-world billing and coding practices. Recognized for bridging the gap between coding, billing operations, and application functionality to drive operational efficiency, proactive revenue cycle improvements, and stronger financial performance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Epic Application Analyst – Resolute PB Claims
Trinity Health
Livonia
03.2025 - Current
- Configured and maintained Epic Resolute PB Claims modules to support accurate billing and reimbursement.
- Analyzed billing workflows and implemented system enhancements to improve claims processing efficiency.
- Supported system upgrades, integrated new Epic functionality, and conducted application testing.
- Provided production support, issue resolution, and user guidance across multiple hospital networks.
- Troubleshot application issues, providing timely resolutions to minimize downtime.
- Participated in system testing and quality assurance processes for new releases.
Epic Application Analyst – HIM Hospital Coding
Trinity Health
Livonia
09.2018 - 03.2025
- Configure and maintain Epic HIM Hospital Coding applications to support accurate coding workflows and compliance.
- Resolve complex Epic application issues through ServiceNow while maintaining SLA expectations.
- Support coding teams by troubleshooting workflow issues and optimizing operational efficiency.
- Assist with Epic upgrades, testing, go-lives, and post-implementation support.
- Collaborate with cross-functional teams to improve data accuracy and end-user satisfaction.
Senior Charge Capture Analyst
Trinity Health
Livonia
10.2017 - 09.2018
- Monitored charge capture workflows to identify discrepancies and improve revenue integrity.
- Conducted audits to validate charge codes, billing practices, and regulatory compliance.
- Collaborated with clinical departments to optimize documentation and charging processes.
- Prepared reports and presented audit findings and revenue enhancement opportunities to leadership.
Revenue Integrity Auditor
Henry Ford Health
Troy
08.2016 - 10.2017
- Audited claims and medical records to ensure accurate charge capture and compliant documentation.
- Analyzed charge audit reports and verified proper posting of charges and billing accuracy.
- Educated department managers on documentation deficiencies and coding opportunities.
- Conducted focused quarterly reviews to improve charging accuracy and reimbursement outcomes.
Education
Bachelor of Science - Health Information Management
Baker College
08.2025 - 05.2026
Associate of Business Administration - Accounting
Baker College
08.2004 - 05.2006
Skills
- Epic Resolute PB Claims Certification
- Epic HIM Hospital Coding Certification
- Revenue Cycle Management
- Troubleshooting
- ServiceNow Ticketing
- Issue Resolution
- Go-Live Support
- Upgrade Support
- Revenue Integrity
- Claims Analysis
- Certified Professional Coder (CPC)
- End User Support
Certification
- Epic Resolute Professional Billing Claims Certification
- Epic HIM Hospital Coding Certification
- 3M Certified System Administrator
- Certified Professional Coder (CPC) – AAPC
Websites
Timeline
Bachelor of Science - Health Information Management
Baker College
08.2025 - 05.2026
Epic Application Analyst – Resolute PB Claims
Trinity Health
03.2025 - Current
Epic Application Analyst – HIM Hospital Coding
Trinity Health
09.2018 - 03.2025
Senior Charge Capture Analyst
Trinity Health
10.2017 - 09.2018
Revenue Integrity Auditor
Henry Ford Health
08.2016 - 10.2017
Associate of Business Administration - Accounting
Baker College
08.2004 - 05.2006