Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful
record of reducing customer dissatisfaction through acknowledament. decisive communication and focused solutions. Expert at finding win-win solutions.
Law enforcement professional with a strong background in emergency response and
corrections, adept at managing crisis situations and ensuring safety through effective
protocols.
Worked directly with patients and insurance companies to resolve complaints, manage collections, set up payment plans, and provide itemized invoices. Answered phones and handled all patient inquiries in a professional and timely manner.
Received and responded to incoming requests for information by mail. Assisted walk-in visitors and handled telephone inquiries in a courteous and efficient manner.
Received and responded to incoming requests for information by mail. Assisted walk-in visitors and handled telephone inquiries. Retrieved, filed, and properly stored patient charts to maintain accurate records.
Inbound and Outbound Calling MS Office Proficiency customer support Building Customer Trust and Loyalty Call Documentation
Conflict management
Correctional Facility Operations
Inmate Supervision & Monitoring
Conflict De-Escalation
Report Writing & Documentation
Emergency Response
Frist Aid
Customer Service