Deaunte Cole
Atlanta
Summary
Dynamic professional with experience as a Disaster Relief Volunteer at Support Service Group, enhancing community resilience through targeted outreach and effective emergency planning. Skilled in emergency communications and problem-solving, I excel in high-pressure environments, fostering teamwork and ensuring safety through meticulous attention to detail. Proven ability to build relationships and drive impactful change.
Overview
10
10
years of professional experience
Work History
Disaster Relief Specialist
Support Service Group
Atlanta
06.2024 - Current
- Increased public awareness of potential hazards through targeted outreach campaigns and educational programs.
- Facilitated timely evacuations by developing well-coordinated emergency transportation plans for at-risk populations.
- Developed customized capacity-building programs aimed at strengthening individual resilience within vulnerable communities.
- Evaluated program effectiveness using data-driven methodologies, continually refining operational strategies based on feedback from stakeholders.
Customer Service Representative
Carmax Auto Finance
Kennesaw
07.2021 - 06.2024
- Assisted customers with account inquiries and payment processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on financing options and services available at Carmax.
- Collaborated with team members to enhance customer satisfaction levels.
- Maintained accurate records of customer interactions in the database system.
- Trained new employees on customer service protocols and best practices.
- Managed follow-up communications to ensure customer issues were addressed promptly.
- Provided feedback to management for improving service procedures and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Leasing Agent Assistant
Defi Solutions
Atlanta
08.2018 - 07.2021
- Organized lease agreements and ensured compliance with company policies.
- Provided administrative support during lease renewals and terminations effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Claims Representative
United Healthcare
Atlanta
05.2016 - 08.2018
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Assisted in developing new processes and procedures for improved efficiency.
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Education
Associate Of Applied Arts -
Hinds Community College
Raymond, MS05.2020
Bachelor Of Applied Arts - Journalism And Mass Communication
Middle Georgia State University
Macon, GASkills
- Shelter operations
- Elderly care
- Food preparation
- Heavy equipment operation
- Emergency communications
- Patient care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Relationship building
Timeline
Disaster Relief Specialist
Support Service Group
06.2024 - Current
Customer Service Representative
Carmax Auto Finance
07.2021 - 06.2024
Leasing Agent Assistant
Defi Solutions
08.2018 - 07.2021
Claims Representative
United Healthcare
05.2016 - 08.2018
Associate Of Applied Arts -
Hinds Community College
Bachelor Of Applied Arts - Journalism And Mass Communication
Middle Georgia State University