Debbie Beckham Ruth

• Increased Health Park Google Reviews by 12% from average to outstanding by actively soliciting feedback from guests.
• Trained, organized, and managed a team of volunteers on company procedures and best practices ensuring a welcoming and consistent guest experience.
• Boosted positive customer feedback through exceptional service and empathetic interactions.
• Developed strong relationships with patients to foster trust and loyalty.
• Professional-level skills with Microsoft Word and Excel.
• Assist in building management, stocking, and organizing.
• Anticipated and attentively handled guest needs or concerns.
• Interact daily with Patients, offering guidance on doctors and services offered for 30 practices.

• Handled parent inquiries as one of two clerks in a school of 1,200 students.
• Coordinated resolutions with county personnel for parents to address systems and policy questions.
• Managed administrative records, registration, and data-entry for approximately 400 students.

• Disseminated marketing information for parents to attend church programs.
• Created newsletters and communications about the nursery for church members.
• Cultivated relationships with multiple departments.
• Trained staff members instructed and upheld policies for nursery parents.
• Disseminated marketing information for parents to attend church programs.

• Created effective brochures and marketing collateral for IBM sales employees.
• Developed communications summaries.
• Maintained IBM marketing standards and procedures.

• Interviewed subjects and wrote magazine articles bi-monthly for Real Estate Magazine.
• Worked as a team member with the REM editor; co-wrote articles.
• Wrote magazine articles on an as-needed basis for Forsyth and Sandy Springs Living.
• Completed freelance public relations work for Debris Atlanta.

Managed communications between internal Hewitt IT staff and four large clients.

• Served as a resource to the Hewitt benefits team for all client health plan communications.
• Planned and executed detailed presentations and conference calls on an ongoing basis with each client to ensure a clear understanding of Hewitt systems and services.

• Managed national HMO vendor relationships and communications.
• Trained human resources representatives in 35 field offices on health and welfare issues including medical, dental, life, disability, retiree medical, HIPAA and Company policies.
• Coordinated annual benefits enrollment with vendors, other team members and field HR.

• Consulted with employees and line managers on benefits issues.
• Provided benefits and human resources policy orientations for new employees.
• Wrote and coordinated production of summary plan descriptions.