DEBBY HUNTER
Atlanta
Summary
Dynamic and results-oriented hospitality leader with over 8 years of progressive experience in full-service hotel operations, specializing in front office leadership, cross-departmental collaboration, and elevating guest satisfaction metrics. Proven ability to drive operational efficiency, lead high-performing teams—including high-potential, but complex personalities—and improve audit compliance and brand standards. Adept at aligning departmental goals with broader organizational strategy to ensure long-term growth and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager/ Accounting Manager
DoubleTree by Hilton Alpharetta
02.2025 - Current
- Oversee daily hotel operations, including front office, accounting, housekeeping, and F&B departments, to ensure consistent brand standards and superior guest experiences.
- Collaborate with the General Manager on budgeting, forecasting, and financial reporting to maintain profitability and cost control.
- Monitor P&L statements, reconcile daily revenue reports, and ensure compliance with accounting and internal audit procedures.
- Drive guest satisfaction and brand score improvement through proactive issue resolution and staff engagement. Implemented quality assurance practices to uphold brand standards in guest services.
- Lead hiring, onboarding, and training for department heads and line-level associates to strengthen operational efficiency.
- Partner with the sales and revenue teams to optimize room inventory and achieve occupancy and ADR targets.
Front Office Manager
DoubleTree by Hilton Atlanta Perimeter
08.2022 - 07.2024
- Spearheaded guest service initiatives that led to measurable increases in Guest Satisfaction Survey (GSS) scores.
- Played a pivotal role in successful internal and brand audits by improving process consistency across departments.
- Mentored and led a team of 15+ associates with tailored coaching strategies to enhance productivity and cohesion.
- Developed departmental SOPs and led daily stand-ups to align team priorities with hotel objectives.
- Oversaw scheduling and ensured adequate staffing during peak times.
Front Office Manager
Renaissance Concourse Atlanta Hotel
12.2021 - 07.2022
- Led front office operations through high occupancy periods while maintaining top-tier service delivery.
- Drove performance improvement by executing team metrics reviews and goal-tracking meetings.
- Introduced interdepartmental communication frameworks to minimize service lapses and operational bottlenecks.
Assistant Front Office Manager
Omni Atlanta at CNN Center
06.2021 - 11.2021
- Enhanced guest satisfaction through direct coaching of service agents and restructured shift coverage plans.
- Conducted leadership workshops to prepare team leads for supervisory roles, reinforcing a pipeline of future leaders.
- Supported the GM and Executive Committee in strategic planning and forecast analysis.
Assistant Front Office Manager
Embassy Suites Atlanta at Centennial Olympic Park
08.2018 - 03.2020
- Partnered with multiple departments to support execution of service excellence programs across the hotel.
- Streamlined check-in and check-out processes, reducing wait times by 20% and increasing lobby efficiency.
- Supported leadership during property transitions and implemented training programs for new systems.
Front Desk Supervisor
Atlanta Marriott Century Center
09.2016 - 08.2018
- Acted as the liaison between the front desk and executive leadership to ensure brand compliance and guest satisfaction.
- Co-led the rollout of customer service enhancement initiatives, resulting in improved Medallia and Marriott GSS scores.
- Created front desk manuals and trained new hires to foster consistency in guest interaction and problem-solving.
Education
High School Diploma -
Riverdale High School
Riverdale, GA05.2011
Skills
- Systems & Reporting – OnQ PM, PEP, OnQ R&I, Opera, FSPMS, budget & performance reporting, M3, ProfitSword, Ibuyefficient
- Hotel Operations Management – Cross-functional leadership, audit readiness, compliance
- Guest Experience Optimization – Service recovery, loyalty-building, brand score improvement
- Strategic Leadership – Staff development, performance planning, conflict resolution
- Talent Development – High-potential coaching, leadership training, team accountability
- Crisis & Change Management – Operational resilience, culture shift, service continuity
- Budgeting and Inventory control
References
References available upon request.
Certification
- Leadership Foundations – Hilton Leadership Development Program
- Managing for Success – Marriott Leadership Curriculum
- Front Office Excellence – Brand-Specific Operational Certification (OnQ, Opera)
- Conflict Resolution & Difficult Personalities – Internal Behavioral Coaching Program
- Train-the-Trainer Certified – Empowering team leads and supervisors through structured mentorship
Timeline
Assistant General Manager/ Accounting Manager
DoubleTree by Hilton Alpharetta
02.2025 - Current
Front Office Manager
DoubleTree by Hilton Atlanta Perimeter
08.2022 - 07.2024
Front Office Manager
Renaissance Concourse Atlanta Hotel
12.2021 - 07.2022
Assistant Front Office Manager
Omni Atlanta at CNN Center
06.2021 - 11.2021
Assistant Front Office Manager
Embassy Suites Atlanta at Centennial Olympic Park
08.2018 - 03.2020
Front Desk Supervisor
Atlanta Marriott Century Center
09.2016 - 08.2018
High School Diploma -
Riverdale High School