Deborah Amerson

Answer phones, dispatch calls, work with supply houses to order parts and equipment, daily invoicing, accounts payable, accounts receivable, email, obtaining city/county permits, apply/renew business licenses, both state, and county, payroll, proficient in Quickbooks, dispatching program, provide excellent customer service, make bank deposits, collecting from customers, human resources, bank reconciliations, handled 15 rental properties(getting someone to do repairs, when needed), general office duties.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.

• Supervised staff to optimize brand expansion initiatives and productivity.
• Established and maintained operational standards for 5 locations.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Successfully managed 5 offices and made sure they were all profitable.
• Opened several new offices in different cities.
• Motivated staff in all offices to perform to their full potential.