Deborah Berry
Lithonia
Summary
Sales and customer service expert with proven success in relationship building and strategic problem-solving. Demonstrated ability to deliver exceptional support to high-demand clients while managing multiple responsibilities effectively. Recognized for strong organizational skills and a positive, motivated approach to customer interactions.
Overview
9
9
years of professional experience
Work History
CVS/AETNA/KAISER Sales/Customer Service
Ttec (TeleTech) - HealthCare Solutions
10.2022 - Current
- Successfully met tight deadlines in fast-paced environments while maintaining quality standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Assisted customers in product selection, improving their shopping experience.
- Cultivated strong relationships with clients to drive repeat business and loyalty.
- Processed transactions accurately through point-of-sale systems for seamless operations.
- Delivered excellent service, resulting in a high volume of positive referrals.
- Established trust by presenting a persuasive professional demeanor.
Certified Nursing Assistant
Georgia Health Care Association
03.2017 - 07.2025
- Executed care plans by preparing necessary equipment and supplies for nursing team.
- Monitored vital signs, promptly reporting changes to nursing staff for effective response.
- Ensured safety standards by maintaining cleanliness and organization of patient care areas.
- Assisted patients with daily living activities, fostering comfort and well-being.
- Accurately documented patient information in electronic health records to support effective communication.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Sales/Customer Service Agent
Allstate Insurance Co
01.2021 - 12.2023
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Utilized CRM software to track and manage customer interactions, enhancing service efficiency.
- Collaborated with team members to streamline processes, improving overall customer satisfaction ratings
- Conducted follow-up calls to ensure customer satisfaction and resolve outstanding concerns effectively.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Phlebotomy - Phlebotomy
Georgia Perimeter Technical
Decatur, GA09.2015
Certified Nursing Assistant - Certified Nursing Assistant
Georgia Piedmont Technical College
Clarkston, GA06.2015
Nursing Education
Clayton State University
Morrow, GA06.2014
Skills
- Customer service and support
- Time management
- Problem-solving
- Active listening
- Interpersonal skills
- Sales expertise
- Store operations
- Customer needs assessment
- Upselling strategies
- Relationship building
- Product recommendations
Timeline
CVS/AETNA/KAISER Sales/Customer Service
Ttec (TeleTech) - HealthCare Solutions
10.2022 - Current
Sales/Customer Service Agent
Allstate Insurance Co
01.2021 - 12.2023
Certified Nursing Assistant
Georgia Health Care Association
03.2017 - 07.2025
Phlebotomy - Phlebotomy
Georgia Perimeter Technical
Certified Nursing Assistant - Certified Nursing Assistant
Georgia Piedmont Technical College
Nursing Education
Clayton State University
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