Deborah Black
Atlanta
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Mail Handler Assistant
USPS
10.2023 - Current
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Production Operator
Chrysler Assembly Plant
01.2021 - 08.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Server
Al Maidah Mediterranean Grill
04.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Recording Auditor
Amrock
09.2019 - 01.2021
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditee staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing financial information.
- Executed audit phases and entered data into accounting software for analysis.
Team Leader
Faurecia Automotive Seating
04.2015 - 09.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Server
North Bar & Grill
05.2018 - 02.2019
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Truman High School
Taylor, MISkills
- Shipment Preparation
- Post Office Operations
- Mail Handling
- Point of Sale Operation
- Cash Handling
- Hospitality Service Expertise
- Continuous Improvement
- Materials Handling
- Telephone Etiquette
- Customer Service
- Multitasking
Timeline
Mail Handler Assistant
USPS
10.2023 - Current
Server
Al Maidah Mediterranean Grill
04.2021 - 09.2021
Production Operator
Chrysler Assembly Plant
01.2021 - 08.2023
Recording Auditor
Amrock
09.2019 - 01.2021
Server
North Bar & Grill
05.2018 - 02.2019
Team Leader
Faurecia Automotive Seating
04.2015 - 09.2019
High School Diploma -
Truman High School
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