Summary
Work History
Education
Skills
Timeline
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Deborah Dolsen

Cataula

Summary

Dedicated and detail-oriented professional with a passion for delivering exceptional customer service. Proven track record of effectively resolving customer inquiries and issues in a timely manner. Skilled in building rapport with clients and ensuring their needs are met. Seeking a part-time position to utilize strong communication skills and problem-solving abilities to provide top-notch service.

Work History

Election Poll Worker

Harris County Board of Elections
  • Assisted voters during local, state and federal elections
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Blue Cross Blue Shield of Georgia
  • Membership Specialist
  • Claims Processor
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Special Needs and Handicapped Students Peer Tutor

South Georgia College
  • Enhanced student understanding of complex subjects by developing and implementing individualized tutoring plans.
  • Motivated students with accurate feedback and positive reinforcement.

Customer Service and Sales Representative

Cady Industries Inc.
  • Customer Service and Sales Representative
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Georgia Department of Natural Resources
  • Seasonal Clerk: Monitored Pool, office and Lifeguards activities

Food Service Manager

Five Star Food Service
  • Tracked food production levels, meal counts, and supply costs.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Streamlined catering services for special events, liaising with clients to ensure their needs were met efficiently and successfully executing functions from start to finish.

Education

Associates of Science Degree -

South Georgia College
Douglas, Georgia

Skills

  • Multifaceted customer service skills
  • Empathetic listener
  • Dedicated work ethic
  • Compassionate understanding
  • Consistent reliability
  • Critical thinking abilities
  • Effective communication
  • Reliability
  • Detail-oriented approach

Timeline

Georgia Department of Natural Resources

Election Poll Worker

Harris County Board of Elections

Customer Service Representative

Blue Cross Blue Shield of Georgia

Special Needs and Handicapped Students Peer Tutor

South Georgia College

Customer Service and Sales Representative

Cady Industries Inc.

Food Service Manager

Five Star Food Service

Associates of Science Degree -

South Georgia College

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Deborah Dolsen