DEBORAH KAY WALKER
Toccoa
Summary
Operations and logistics leader with over 20 years managing healthcare logistics and transportation. Expertise in coordinating timely medical deliveries, overseeing large teams, and enhancing client relationships to boost satisfaction. Recognized for compliance management, operational excellence, and effective problem-solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Manager / Area Manager
SDS Rx / MDS
08.2022 - Current
- Direct daily operations supporting time-sensitive medical deliveries for healthcare clients.
- Lead and manage more than 300 independent contractors across multiple service areas.
- Coordinate with 20+ laboratory managers to ensure the secure, on-time delivery of critical medical specimens and radioactive materials used in cancer treatment.
- Partner with executive leadership and Vice Presidents to improve operational performance and customer satisfaction.
- Recruit, onboard, train, and mentor new lead drivers and independent contractors.
- Lead weekly operations meetings and implement corrective action plans when necessary.
- Prepare operational reports and performance updates for clients and senior leadership.
- Manage billing processes and contractor settlements using eCourier.
- Maintain Hazmat compliance and safety standards.
Logistics Coordinator
SDS Rx / MDS
03.2015 - 08.2022
- Scheduled and dispatched drivers to maximize efficiency and meet customer deadlines.
- Ensured compliance with company policies and customer requirements.
- Served as the primary liaison between customers, drivers, and operations teams.
- Managed billing, contractor settlements, and operational documentation.
- Assisted leadership in developing and improving operational policies and procedures.
Community Resource Coordinator / Recruiter
Senior Helpers
02.2008 - 01.2015
- Developed relationships with hospitals, physicians, and healthcare providers to generate new business.
- Recruited, interviewed, and hired caregiving staff.
- Conducted client assessments to ensure quality patient care.
- Prepared presentations, reports, and marketing materials.
- Coordinated healthcare events and community outreach activities.
- Updated website content and promotional materials.
Shift Leader
Sweet Fire Lodge
03.2007 - 02.2008
- Supervised daily restaurant operations, staffing, scheduling, and employee performance.
- Assisted with hiring, training, and performance management.
- Resolved customer concerns while maintaining high service standards.
- Prepared operational reports and supported business operations.
Manager
Vigar Incorporated
12.1999 - 03.2007
- Managed newspaper distribution operations and sales activities, enhancing delivery efficiency and revenue growth.
- Oversaw purchasing, accounting records, and inventory, ensuring accuracy and availability of stock.
- Conducted recruitment processes for new hires.
- Supported day-to-day business operations while maintaining customer satisfaction, facilitating smooth service delivery.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Skills
- Operations & Regional Management
- Logistics management
- Transportation & Dispatch
- Route scheduling
- Compliance oversight
- Reporting operations
- Billing management
- Process enhancement
- Contractor Management
- Business Development
- Client Relations
- Team Leadership
- Recruiting & Training
- Service excellence
- Courier system
- Office suite proficiency
Certification
Hazmat Certified
Timeline
Regional Manager / Area Manager
SDS Rx / MDS
08.2022 - Current
Logistics Coordinator
SDS Rx / MDS
03.2015 - 08.2022
Community Resource Coordinator / Recruiter
Senior Helpers
02.2008 - 01.2015
Shift Leader
Sweet Fire Lodge
03.2007 - 02.2008
Manager
Vigar Incorporated
12.1999 - 03.2007
Associate of Science - Healthcare Administration
University of Phoenix