Deborah Livingston
Snellville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Senior International Student Advisor
Georgia State University
02.2021 - Current
- Advise departments, students, & employees on policies and procedures related to non-immigrant visas, including I-20 document issuance, travel advice, program transfers, extensions, SEVIS registrations and terminations
- Process appropriate documentation for obtaining, maintaining and extending F-1 visa status for students and scholars. Ensures adherence to immigration guidelines for the processing of non-immigrant visas
- Organize and attend outreach programs to the international and university community, including immigration orientation sessions, cultural programming and informational brown bag presentations on current immigration topics
- Update databases, generate reports and/or create updates to forms, handouts and website as appropriate
- Attend relevant immigration meetings and conferences to remain current with trends and changes in laws impacting international students and scholars.
- Worked with students to help understand and overcome personal, social or cultural adjustments.
- Empowered students through skill-building exercises and leading International Peer Assistants
- Lead ISSS Tech Team
- Lead/Oversee Sunapsis (immigration database compliance software)
- Deliver support for problem identification, diagnosis and issue resolution for Sunapsis
- Tested software remotely and onsite to maintain operational readiness: Sunapsis
- Contributed to development, administration and testing of disaster recovery plans for Sunapsis
- Detail upcoming software upgrades and system updates to ISSS team members regarding Sunapsis
- Diagnose and resolve hardware and software issues: Sunapsis
- Plans and implement upgrades to system hardware and software
- Resolve customer support issues and escalated problems as needed to GSU IT support ensuring to resolve technical problems quickly
- Maintain flexible schedule and responded to after-hours and weekend emergencies
- Worked with staff to develop and implement policy and procedures
- Created the eLearning process during COVID: still in use presently
- Set up and control user access levels to protect data.
International Student Advisor
Georgia State University
02.2016 - 02.2021
- Advise departments, students, & employees on policies and procedures related to non-immigrant visas, including I-20 document issuance, travel advice, program transfers, extensions, SEVIS registrations and terminations
- Process appropriate documentation for obtaining, maintaining and extending F-1 visa status for students and scholars. Ensures adherence to immigration guidelines for the processing of non-immigrant visas
- Program Supervisor for International Peer Assistant Program Clarkston, Decatur and Newton campuses
- Organize and attend programs to the international and university community, including immigration orientation sessions and cultural programming
- Manage Sunapsis database for Perimeter College campus
Senior Degree Program Specialist
Georgia Perimeter College
09.2005 - 02.2016
- Admission application processing for international student applicants including academic transcripts review and test score review to determine if student met admissions criteria
- Processed admissions decisions to the college
- Reviewed eligibility for I-20 issuance to attend the college
- Monitored, counseled, reported a population of 500-600 international students attending Georgia Perimeter College each fall and spring semesters
- Reviewed all petition applications for in-state tuition for the 5 campuses of Georgia Perimeter College
- Assisted with course registration for courses for international students
- Monitored, counseled, reported a population of 500-600 international students attending Georgia Perimeter College each fall and spring semesters
- Created standard operating procedures
- Supervised support and student worker staff
Customer Support Specialist
Georgia Perimeter College
09.2002 - 09.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of students every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions regarding admissions, tuition and immigration regulations
- Multitasked to handle diverse customer needs in high-volume educational setting, prioritizing tasks to keep up with challenging deadlines.
Help Desk Technician
Gwinnett Technical College
02.2000 - 02.2002
- Assisted team with Banner web registration for Gwinnett Technical College
- Responded to support requests from students and other end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
Administrative Assistant
Gwinnett Technical College
02.1998 - 02.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors and students
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Maintained databases to track and record customer data
- Processed admissions applications for the college including reviewing transcripts and test school to determine eligibility to the college
- Processed admissions decisions to the college
- Assisted with course registration
Education
No Degree - Business
Gwinnett Technical College
Lawrenceville, GANo Degree -
Georgia State University
Atlanta, GADiploma - Business Management
Southeastern Technical College
Vidalia, GA05.2004
GED -
Shiloh High School
Snellville, GA05.1993
Skills
- Student Services
- International Student Support
- University Admissions
- Immigration
Accomplishments
- NAFSA Member
- NAFSA: F-1 Student Advising: Beyond the Basics
- NAFSA: F-1 Beyond the Basics Employment and Training
- SEVP : Intro DSO Training 10/2023
- SEVP: Advanced DSO Training 10/2023
- SEVP: F-1 Employment Training 10/2023
Timeline
Senior International Student Advisor
Georgia State University
02.2021 - Current
International Student Advisor
Georgia State University
02.2016 - 02.2021
Senior Degree Program Specialist
Georgia Perimeter College
09.2005 - 02.2016
Customer Support Specialist
Georgia Perimeter College
09.2002 - 09.2003
Help Desk Technician
Gwinnett Technical College
02.2000 - 02.2002
Administrative Assistant
Gwinnett Technical College
02.1998 - 02.2000
No Degree - Business
Gwinnett Technical College
No Degree -
Georgia State University
Diploma - Business Management
Southeastern Technical College
GED -
Shiloh High School
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