Deborah Mangione
Woodstock
Summary
Dynamic sales professional with a proven track record at Phoenix Systems, adept in customer relationship building and closing techniques. Excelled in boosting revenue through innovative sales strategies and exceptional customer service. Skilled in performance tracking and objection handling, achieving high customer satisfaction and loyalty.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Inside Sales Agent
Phoenix Systems
09.2023 - Current
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Implemented creative sales strategies to overcome challenges in a competitive market and exceed revenue goals.
- Tracked sales metrics regularly, identifying areas of improvement and implementing necessary adjustments.
- Attended industry events as an ambassador for the company, fostering professional networking relationships.
Customer Service Representative
Copart Auto Auctions
07.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Macy's
10.2014 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales and Marketing Associate
ServPro
09.2008 - 12.2013
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Organized trade shows and promotional events to increase brand visibility and generate leads.
- Managed key accounts, resulting in increased customer satisfaction and repeat business.
Education
High School Diploma -
Savanna High School
Anaheim, CA06-1972
Skills
- Customer relationship building
- Objection handling
- Closing techniques
- Cold calling
- Performance tracking
- Upselling and cross selling
- Customer service
Timeline
Inside Sales Agent
Phoenix Systems
09.2023 - Current
Customer Service Representative
Copart Auto Auctions
07.2022 - 07.2023
Sales Associate
Macy's
10.2014 - 11.2021
Sales and Marketing Associate
ServPro
09.2008 - 12.2013
High School Diploma -
Savanna High School
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