Deborah Paschal
Augusta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Bartender
Applebees
10.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Customer Service Representative
Urban Outfitters, Inc.
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Medical Assisting
Virginia College Technical
Pelham, AL03.2013
Skills
- Sales Expertise
- Suggestive Selling
- Guest Satisfaction
- Hospitality and Accommodation
- Billing and Payment Processing
- Identification Verification
- Clear and Effective Communication
- Complex Problem-Solving
- Customer Service
- Cash Register Operation
- Microsoft Excel
- Account Management
Timeline
Customer Service Representative
Urban Outfitters, Inc.
04.2023 - 12.2023
Bartender
Applebees
10.2021 - Current
Associate of Science - Medical Assisting
Virginia College Technical
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