Deborah Swint

Provided administrative support to district administrators that enhanced planning and execution of operational processes, leading to a 20% increase in efficiency.

Interpreted regulatory laws and policies, resolving 95% of inquiries and complaints on the first contact to improve service delivery.

Recommended and implemented process improvements that streamlined administrative practices, resulting in a 15% reduction in processing time.

Organized and tracked legislative and case processing, achieving a 100% compliance rate with required timelines.

Prepared detailed correspondence that clarified informational needs, contributing to improved stakeholder satisfaction scores by 30%.

Conducted data analysis to compile reports and enhance decision-making processes, informing strategy adjustments across units.

Facilitated meetings to clarify information and resolve issues, promoting teamwork and collaboration across multiple departments.

Maintained comprehensive administrative records and files, ensuring a high standard of data acquisition and security.

Maintained payroll records for over 2,000 union contract workers, ensuring 100% accuracy and timely processing of payroll on a bi-weekly basis.

Displayed advanced knowledge of SAP payroll software, performing manual calculations to rectify discrepancies that improved payroll reliability by 25%.

Organized and planned fiscal coverage for emergency school incidents, enhancing responsiveness and preparedness during high-pressure situations.

Facilitated year-end reporting for emergency events to local, state, and federal officials, maintaining compliance with regulatory requirements.

Streamlined leave of absence processing, resulting in a 20% reduction in administrative workload, and improved turnaround times.

Provided information by answering employee questions about payroll-related matters.

Managed end-to-end program management for complex projects, successfully completing 10+ initiatives on time and within budget constraints across a 30-year tenure.

Provided oversight on project execution that met quality and schedule goals, leading to a 40% improvement in customer satisfaction ratings for all implemented projects.

Authored clear and concise communications for project stakeholders, enhancing understanding and engagement across teams by 35%.

Analyzed business unit processes for efficiency and automation opportunities, yielding a 25% increase in operational productivity.

Planned and controlled multiple projects with interdependencies, achieving a seamless collaboration that reduced resource contention by 15%.

Established project governance frameworks, ensuring compliance with regulatory standards while delivering critical project management artifacts.

Communicated complex ideas to executive leadership, informing critical business decisions that resulted in a 20% reduction in operational risks.

Coordinated project audits and management reviews, documenting compliance successes and providing actionable feedback for process improvement.

Reported project metrics to business partners and senior management, providing insights that influenced strategic planning and operational adjustments.

Directed workflow and ensured team productivity, achieving a 30% increase in associate performance through effective monitoring and guidance.

Supervised high-volume Corporate Wholesale Lockbox Teams, processing sensitive accounts with over 99% accuracy during demanding 12-hour shifts.

Conducted performance reviews and managed administrative functions for teams, fostering a results-oriented environment that prioritized professional development.