Deborah Turner
Acworth
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
Work History
Assistant Bank Manager
Ameris Bank
05.2021 - Current
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations and network connections.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Identified customer's loan needs and applied for personal loans, auto loans and HELOC's.
- Assist customers with DDAs, MMKTs, Savings, and Certificate of Deposits/IRAs
- Identified partnership opportunities and established favorable business connections.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Exceeding individual and branch quarterly goals.
Universal Banker II
Ameris Bank
11.2020 - 05.2021
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Head Teller
Ameris Bank
10.2019 - 11.2020
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep Saturday's shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Post Closing Team Supervisor
Renasant Bank Mortgage
08.2015 - 10.2019
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for 11 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Effectively managed pipelines and reports to ensure queues and timelines were met. Managed pipeline of loans (new & old) to meet investors expectations and deadlines.
Personal Banker
Hamilton State Bank
04.2011 - 08.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
Education
Bachelor of Science - Education
Catholic University of Salvador, Brazil
Salvador, Brazil01.1992
Skills
- Teller Auditing
- Sales Oriented
- Willing to Learn
- Operational Reporting
- Team Building Leadership
- Critical Thinking
- Risk Assessment
- Decision-Making
- Customer Service
- Prioritizing and Planning
- Relationship Building
- Proactive and Focused
- Goal Setting
- Business Relationship Management
Timeline
Assistant Bank Manager
Ameris Bank
05.2021 - Current
Universal Banker II
Ameris Bank
11.2020 - 05.2021
Head Teller
Ameris Bank
10.2019 - 11.2020
Post Closing Team Supervisor
Renasant Bank Mortgage
08.2015 - 10.2019
Personal Banker
Hamilton State Bank
04.2011 - 08.2015
Bachelor of Science - Education
Catholic University of Salvador, Brazil
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