Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Warren

Powder Springs

Summary

Accomplished and certified Pharmacy Technician with over 40 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Customer-oriented Pharmacy Technician bringing 40 years of experience and strong background in Hospital Retail Medical Office pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders. Detail-oriented Pharmacy Technician currently enrolled in pharmacology program. Areas of focus in clinical pharmacology, pharmacy management and research. Intelligent, hardworking and adaptable.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Technician III

Georgia Cancer Specialist/Northside Hospital
08.2013 - Current
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Certified Pharmacy Technician

Winship Cancer Institute, Emory University
01.2012 - 07.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counted, measured and compounded medications following standard procedures.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Certified Pharmacy Technician

Dublin Methodist Hospital
11.2008 - 01.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Restocked automated medication dispensing equipment.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Registered Certified Pharmacy Technician

Ohio State University East
03.2005 - 11.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Restocked automated medication dispensing equipment.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Education

High School Diploma -

Wills High School
Smyrna, GA
06.1981

Skills

  • Regulatory Compliance
  • Verbal and Written Communication
  • Prescription Refill Fulfillment
  • Detail-Oriented
  • Recordkeeping and Documentation
  • Prescription Filling and Labeling
  • Payment Processing
  • Inventory Tracking
  • Cash Register Operations
  • Wholesale Ordering
  • Dispensing Medications
  • Storage Maintenance and Security
  • Data Entry
  • Prescription Pricing
  • Bulk Medicine Pre packing
  • Answering and Routing Calls
  • Relationship Building
  • Customer Service
  • ERP Software
  • Prioritization and Organization
  • Inventory Management
  • Equipment Cleaning and Maintenance
  • Medication Documentation
  • Prescription Order Verification
  • Patient Profile Setup
  • Chemical Handling
  • Medication Storage and Labeling
  • Cleaning and Sanitizing
  • Mathematical Reasoning
  • Item Pricing
  • Creative Thinking
  • Insurance Claim Processing Software
  • Medical Coding
  • Medication and Equipment Invoicing
  • IV Supply Restocking
  • HIPAA Compliance
  • Employee Training
  • Pharmacy Management Software
  • Microsoft Office
  • Product Markdowns
  • Team Coordination
  • Attention to Detail
  • Time Management
  • Resolving Complaints
  • FDA Drug Safety Guidelines
  • Medical Machine Maintenance
  • Data Analysis
  • Confidentiality Practices
  • Aseptic Techniques
  • Pyxis Med Station
  • Customer Identification Checks
  • IV Pack Preparation
  • Analytical Thinking
  • Drug Compatibility Software
  • Product and Service Merchandising
  • Safety Protocols and Risk Management
  • Assisting pharmacists
  • Intravenous admixture preparation
  • Drug inventory management
  • Drug utilization review
  • Updating medication histories
  • Receiving incoming supplies
  • Pharmacy and customer records management
  • Manual and automated medication dispensing
  • Confidentiality and HIPAA
  • Drug storage procedures
  • Secure storage of medications
  • Patient confidentiality
  • Team collaboration
  • Medication dispensing
  • Staff Development
  • Answering customer questions
  • Patient education and counseling
  • HIPAA
  • Drug safety
  • Typing medication labels

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB Training - Every 2 years

Timeline

Pharmacy Technician III

Georgia Cancer Specialist/Northside Hospital
08.2013 - Current

Certified Pharmacy Technician

Winship Cancer Institute, Emory University
01.2012 - 07.2013

Certified Pharmacy Technician

Dublin Methodist Hospital
11.2008 - 01.2012

Registered Certified Pharmacy Technician

Ohio State University East
03.2005 - 11.2008

High School Diploma -

Wills High School
  • CPhT - Certified Pharmacy Technician
  • PTCB Training - Every 2 years
Deborah Warren