- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Team Sports
- Yoga
- Swimming
Debra Green
Atlanta
Summary
Commitment | Leadership | Integrity | A proven enthusiastic-visionary and strategic leader, that translates business strategies into benefits for customers, employees, and the public. I am an expert in enhancing profitability; developing strategic lending initiatives; and growing knowledge of administrative assistance and customer service. I am very knowledgeable of management and have a proven track record of implementing active listening for both personal and professional development. Dedicated to maintaining an outstanding reputation built on quality and service.
Overview
17
17
years of professional experience
Work History
Sales Associate
J Crew Factory
07.2024 - Current
- Handles cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Provided excellent customer service by assisting customers with purchases, answering inquiries, and resolving issues promptly. Maintained a balanced cash drawer and conducted daily reconciliations to minimize discrepancies. Processed various payment methods, including credit/debit cards and mobile payments, while ensuring compliance with security protocols. Assisted with stocking merchandise, organizing displays, and keeping the checkout area clean and organized. Collaborated with team members to enhance store operations and support a smooth workflow. Followed company procedures for refunds, exchanges, and discounts while maintaining a high level of professionalism and attention to detail.
Sales Associate
World Market (Store Closed - Furlough)
03.2023 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Tuesday Morning (Closed Store)
12.2022 - 06.2023
- Greeting each customer with outstanding customer service
- Assisted in handling cash registers, sold merchandise to the public
- Installed labels for products, uploading decorative Items by using SKU codes, categories, vendors, and styles
- Offer alternative merchandise display styles to management, which resulted in a 20% increase in sales improvement
- Helped by an average of 35 customers weekly, of whom most were loyal customers
- Stock replacing and recovered units
- Organized inventory with accuracy and efficiency, completing tasks faster than the average associates
- Assist team members in cleaning up, sanitizing, working areas and bathroom facilities
- Increased sales through upselling techniques as well as applying process that drive profitability
Administrative Assistance
Enterprise Car Rental Incorporated
06.2008 - 03.2020
- Schedule/Cancel reservations, complete reservations tickets, in put accident reports in the system
- Answer incoming calls, pre-write incoming reservations, collect payments, transport clients to terminals
- Attend quarterly staff meeting: ongoing training, compete in-the-matrix competition (incentive) (strategist among co-workers)
- Transport cars to local sites for repairs, pick up cars to be rented
- Assist manager and supervisors in their daily responsibilities (updating double rent pending, recall overdue rentals)
Education
Business -
Asbury Park High School
Asbury Park, New JerseyAccrued Credits - Business Administration & Concentrating in Human Resources
Strayer University
Marrow, GA04.2012
Executive Secretary Diploma -
Stuart School of Business
Wall, New Jersey03.1983
Skills
- MS Applications
- Word
- Excel
- Outlook
- PowerPoint
- Typing
- Odyssey Programming 20
- Odyssey Programming 10
- Time management
- Computer terminals
- Problem-solving skills
- Zoom
- Mac
- Verbal/written communication
- CRM tools (Leads The Way)
- Cash handling accuracy
- Conflict resolution
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Payment processing
- Building rapport
- Display setup
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Exceeds sales goals
- Calm demeanor
- Excellent communication skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Relationship building
- Flexible schedule
- Cash handling
Teamwork and collaboration
- Money handling
- Cash register operation
- Merchandise display
- Team player attitude
- Brand awareness
- Promotions
- Meeting sales targets
- Professional appearance
- Fashion knowledge
- Data entry
- Call center customer service
- Customer satisfaction
- Call center operations
- Customer inquiries
- Empathy display
- Complaint resolution
- Customer correspondence
- Documentation and reporting
- Customer needs assessment
- Service recommendations
- Account updating
- Positive attitude
- Attention to detail
- Multitasking and organization
- Reliability and punctuality
- Team collaboration
- Clear communication
- Active listening
- Telephone etiquette
- Professional phone voice
- Membership renewals
- Answering questions
- Communicating with clients
- Interpersonal skills
- Inbound phone calls
- Appointment scheduling
- Calm disposition
- Database research
- Credit adjustments
- Sales closing
Affiliations
- World Financial Group (WFG)
- BETTR Financial LLC
Interests
Timeline
Sales Associate
J Crew Factory
07.2024 - Current
Sales Associate
World Market (Store Closed - Furlough)
03.2023 - 06.2024
Sales Associate
Tuesday Morning (Closed Store)
12.2022 - 06.2023
Administrative Assistance
Enterprise Car Rental Incorporated
06.2008 - 03.2020
Executive Secretary Diploma -
Stuart School of Business
Business -
Asbury Park High School
Accrued Credits - Business Administration & Concentrating in Human Resources
Strayer University
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