Debra Jones

A customer service position in a financial environment requiring excellent communication skills and knowledge of international banking and accounting. Ten plus years in customer service, eight years in general accounting and, six years in Letter of Credit negotiation. Developed expertise in working and interacting well with people of all types with demonstrated effectiveness in problem solving. A highly practical empathetic person who takes pride in doing a job well.

• Developed a structured payment plan for past due accounts. Decreased past due accounts by 40%, increased collection by 50%.
• Developed monthly reporting plan that increased efficiency by 30%.
• Designed customer contact program that increased membership by 30%.
• Mapped out a training program for customer service personnel that increased customer support efficiency by 20%.
• Received a special salary increase in recognition of high productivity.
• Participated in hiring new employees and assisted in their training.
• As Manager for a YMCA, supervised approximately 20 people.
• Supervised accounting department for a paper company.

• Customer Service
• Issuance Training
• Letter of Credit Negotiation
• Office Management