Debra Jordan
Atlanta Women's Health Group
Ball Ground
11
years of professional experience
Experienced Women’s Health RN with expertise in patient assessments, triage, EMR documentation, and compassionate education. Known for strong clinical judgment, patient advocacy, and safe, coordinated care.
I have lengthy experience with a background in women’s health, maternity case management, and residency leadership. Strengths include patient counseling, multidisciplinary coordination, and accurate EMR/EHR documentation. Trusted for mentoring and precepting nursing staff and supporting complex care needs.
Work History
Women's Health Registered Nurse
7 Years 1 Month- Coordinated patient triage, prioritizing obstetric and gynecologic concerns for timely clinical intervention.
- Administered medications and injections while monitoring patient responses and documenting care accurately in EMR.
- Educated patients on prenatal care, contraception, and follow-up instructions to support treatment adherence.
- Reviewed patient histories and vital signs to identify changes requiring escalation or care plan adjustment.
- Mentored clinical staff on workflow consistency, documentation practices, and compassionate patient communication.
- Implemented efficient scheduling and phone-triage processes to improve patient access and continuity of care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician's medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
RN Maternity Case Manager
1 Year 5 Months- Assessed patient needs and developed care plans aligned with clinical protocols and coordinated services.
- Collaborated with multidisciplinary teams to support care transitions and resolve barriers to treatment.
- Documented clinical assessments, interventions, and outcomes accurately within electronic health records.
- Reviewed utilization and prior authorization requests to support appropriate, timely care decisions.
- Educated patients on medications, self-care instructions, and follow-up requirements to improve adherence.
- Triaged incoming clinical concerns and prioritized responses based on acuity and care guidelines.
- Monitored high-risk cases and escalated changes in condition to providers for prompt intervention.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environments and increase patient satisfaction.
- Conducted comprehensive member assessments to develop individualized care plans and coordinate appropriate services.
- Reviewed case documentation and clinical information to ensure accurate, compliant service decisions.
- Managed complex caseloads while prioritizing urgent needs and facilitating timely interventions.
- Monitored care plan progress and adjusted interventions based on changing member conditions and goals.
- Educated members and caregivers on benefits, treatment options, and available support programs.
- Documented case activity in electronic health records to maintain clear communication and workflow accuracy.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
RN Residency Manager
1 Year 11 Months- Mentored new nursing staff on unit procedures, documentation standards, and patient safety practices.
- Maintained compliance with infection control protocols, safety policies, and regulatory care standards.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating best practices in nursing care delivery.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Supervised staff schedules, workload assignments, and coverage planning to maintain consistent service delivery.
- Monitored performance indicators and implemented process improvements to strengthen efficiency and quality outcomes.
- Oversaw training, coaching, and performance reviews to build team capability and accountability.
- Ensured adherence to HIPAA, safety regulations, and accreditation requirements across department activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
Ph.D. - Nursing
- Honoree of [Honor Name]
Master of Science - Nursing
Bachelor of Science - Nursing
Skills
Licensed RN
Medication management
Medication administration
Patient evaluations
Immunization administration
Patient evaluations
Patient assessments
Patient education
Clinical decision-making
Patient education
Patient counseling
Wound care
Diabetes management
Family support
Health screening
Medical assessment
Care team collaboration
EHR systems
Chart updating
EMR / EHR
EMR systems
Patient record management
Diabetes care
EHR management
Team coordination
Health assessment
Patient support
Clinical mentorship
Strong clinical judgment
Patient emotional support
Family education
Family advocacy
Patient and family advocacy
Health assessment
HIPAA education
Compassion and empathy
Family support
Emotional awareness
Software utilization
Patient flow optimization
Patient triage management
Clinical evaluations
Referral management
Timeline
Women's Health Registered Nurse
Atlanta Women's Health Group
09.2019 - CurrentRead More
RN Maternity Case Manager
Optum
04.2018 - 09.2019Read More
RN Residency Manager
Eastside Medical Center
09.2015 - 08.2017Read More
Chamberlain College of Nursing
Ph.D. from Nursing
Read More
Chamberlain College of Nursing
Master of Science from Nursing
Read More
Nell Hodson Woodruff Scool of Nursing At Emory Universtiy
Bachelor of Science from Nursing
Read More