Debra Murray
Fort Valley
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Housing Stabilization Case Manager
HOME START
Boston, MA
11.2025 - 02.2026
- Coordinated case management processes to support clients in achieving housing stability.
- Conducted thorough assessments to identify client needs and develop tailored action plans.
- Facilitated regular meetings with clients to monitor progress and adjust strategies accordingly.
- Engaged with social service providers to connect clients with necessary resources promptly.
- Adhered to confidentiality standards while managing sensitive client information diligently.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Director of Worship
Fellowship of Love Outreach Church
Hinesville, GA
08.2023 - 09.2025
- Lead and inspire worship team members and guide team in following church processes, guidelines and mission.
- Coordinate music and special vocals for worship services.
- Collaborate with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
- Recruited volunteers for choirs and worship teams.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Supervisor of Operations
Computer Generated Solutions Inc.
Atlanta, GA
07.2020 - 08.2023
- Trained team members on effective resource allocation strategies to enhance service delivery.
- Developed and maintained documentation for case management processes to support compliance requirements.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Assistant Store Manager
DressCode Boutique
Atlanta, GA
09.2019 - 07.2020
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored daily sales performance reports, identifying areas for improvement in service delivery.
- Implemented loss prevention strategies to safeguard store assets while maintaining a welcoming environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA02.2025
Skills
- Active listening
- Critical thinking
- Problem resolution
- Team oversight
- Customer service
- Conflict resolution
- Call center operations
- Follow-up skills
- Case documentation
- Time management
Timeline
Housing Stabilization Case Manager
HOME START
11.2025 - 02.2026
Director of Worship
Fellowship of Love Outreach Church
08.2023 - 09.2025
Supervisor of Operations
Computer Generated Solutions Inc.
07.2020 - 08.2023
Assistant Store Manager
DressCode Boutique
09.2019 - 07.2020
High School Diploma -
Cornerstone Christian Correspondence School