Debra Richburg
Stockbridge
Summary
Consultant skilled in solving complex challenges and optimizing processes. Delivers significant business improvements by proactively addressing issues and implementing effective solutions. Leveraging over 20 years of diverse experience in customer service, billing, and operational support to enhance client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
CSR Agency Consultant
Progressive Casualty Insurance
Stockbridge
02.2021 - 09.2024
- Communicated regularly with external and internal personnel to understand and meet the needs of agents and customers.
- Monitored internal systems and processes to quickly identify and address issues.
- Consulted with business professionals to offer guidance on best practices and business operations.
- Processing billing payments explaining billing issues helping agents to navigate through our system.
- Help to add and remove products onto the insured's auto, boat, motorcycle and travel trailer policy, help to change billing due dates.
- Update all policies changes help policy holders to set up online service through the company's website and educate customers on all policies documents.
Shipping & Receiving Clerk
United State Cold Storage
McDonough
07.2019 - 02.2022
- Was responsible for communicating effectively with customers regarding the inbound and outbound movements of products.
- This involves speaking to truckers via telephone as well as electronic communication via fax and email.
- This also involves processing inbound and outbound company client orders via the computer; companies such as Johnsonville, Calfia, Chick-fil-A and Morningstar etc.
- The position also involves processing inbound and outbound loads at the shipping and receiving window during times of a heavy volume and coverage as needed.
- Also required to invoice freight bills through MHW system and assign trucks to dock doors through a system called Phoenix.
Graphic Designer
Jostens Yearbook Company
Clarksville
03.2013 - 01.2018
- Designed yearbook layouts and page compositions for diverse student groups.
Education
Associate of Science - Computer Technology, Office Procedures
Delgado Community College
New Orleans, LA01-2010
High School Diploma -
Frederick A Douglass High School
New Orleans, LASkills
- Customer Service
- Client Relations
- Sales
- Billing and Invoicing
- Claims Processing
- Logistics Coordination
- Appointment Management
- CRM Software
- Data Management
- Call Center Technology
- Communication Tools
- Microsoft Office
- Outlook
- Microsoft Teams
- PowerPoint
- Marketing
- Compass
Languages
English, Fluent
Timeline
CSR Agency Consultant
Progressive Casualty Insurance
02.2021 - 09.2024
Shipping & Receiving Clerk
United State Cold Storage
07.2019 - 02.2022
Graphic Designer
Jostens Yearbook Company
03.2013 - 01.2018
Associate of Science - Computer Technology, Office Procedures
Delgado Community College
High School Diploma -
Frederick A Douglass High School