Overview
Work History
Education
Skills
Timeline
Generic

Debra Sampson

Cordele

Overview

16
16
years of professional experience

Work History

Sales Specialist

Home Depot
11.2022 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Customer Service Representative

Results CX
02.2017 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.


  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Quality Assurance /Order Picker

Target Distribution Center
03.2013 - 01.2017
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Excellent communication skills, both verbal and written.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Quality Assurance

Perdue Farms, Inc.
03.2009 - 03.2013
  • Wrote system requirements and tracked quality assurance metrics using microsoft word, Excel, and power points .
  • Worked with project managers, developers, quality assurance, and customers to resolve technical issues.
  • Removed samples for testing by quality assurance personnel.
  • Conducted quality assurance and routine diagnostics on data and databases.
  • Maintained proper chicken house temperature and ventilation.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Resolved problems, improved operations and provided exceptional service.

Education

Crisp County High School
Cordele, GA

Skills

  • Customer service and care
  • Inquiry handling
  • Problem resolution
  • Customer relations
  • Critical thinking
  • Decision-making
  • Written communication
  • Medical terminology
  • Strong interpersonal skills

Timeline

Sales Specialist

Home Depot
11.2022 - Current

Customer Service Representative

Results CX
02.2017 - 11.2022

Quality Assurance /Order Picker

Target Distribution Center
03.2013 - 01.2017

Quality Assurance

Perdue Farms, Inc.
03.2009 - 03.2013

Crisp County High School
Debra Sampson