Debra Sampson
Cordele
Overview
16
16
years of professional experience
Work History
Sales Specialist
Home Depot
11.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Customer Service Representative
Results CX
02.2017 - 11.2022
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Quality Assurance /Order Picker
Target Distribution Center
03.2013 - 01.2017
- Performed proper lifting and handling techniques to maintain safe working environment.
- Excellent communication skills, both verbal and written.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
Quality Assurance
Perdue Farms, Inc.
03.2009 - 03.2013
- Wrote system requirements and tracked quality assurance metrics using microsoft word, Excel, and power points .
- Worked with project managers, developers, quality assurance, and customers to resolve technical issues.
- Removed samples for testing by quality assurance personnel.
- Conducted quality assurance and routine diagnostics on data and databases.
- Maintained proper chicken house temperature and ventilation.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Resolved problems, improved operations and provided exceptional service.
Education
Crisp County High School
Cordele, GASkills
- Customer service and care
- Inquiry handling
- Problem resolution
- Customer relations
- Critical thinking
- Decision-making
- Written communication
- Medical terminology
- Strong interpersonal skills
Timeline
Sales Specialist
Home Depot
11.2022 - Current
Customer Service Representative
Results CX
02.2017 - 11.2022
Quality Assurance /Order Picker
Target Distribution Center
03.2013 - 01.2017
Quality Assurance
Perdue Farms, Inc.
03.2009 - 03.2013
Crisp County High School