Summary
Overview
Work History
Education
Skills
Certification
Summary
References
Timeline
Generic

Debra Wilkey

Kennesaw

Summary

Dynamic healthcare professional with extensive experience at Northside Hospital, specializing in team performance enhancement and operational efficiency. Demonstrated expertise in CT imaging and strategic planning, which has significantly improved team morale and productivity. Proven competence in budget management and ensuring adherence to JCAHO accreditation standards, consistently delivering high-quality patient care.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Supervisor of Outpatient Imaging Center

Northside Hospital
01.2009 - Current
  • Adherence to professional standards, hospital policies, procedures, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
  • Monitored operations, and reviewed records and metrics to ensure performance and productivity.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Maintained a safe working environment, adhering to all safety protocols and regulations.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Charge Technologist/ CT Technologist/ X-ray Technologist

Pocono Medical Center
01.2004 - 01.2009
  • Supervisor, 2nd shift for CT department.
  • Operated multi-slice scanner for a variety of complex examinations such as cardiac, vascular, trauma, neurology, abdomen, pelvis, head, neck and orthopedics.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Completed general administrative tasks to support the radiology department, including the scheduling of staff members.
  • Provided training sessions for new technologists on CT protocol standards.
  • Maintained quality assurance of all equipment used for imaging studies.
  • Conducted post-processing of images using various software applications.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team or individual environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Reviewed patient records to ensure accuracy of information and data entry into PACS system.
  • Managed time effectively to ensure exams were completed on or close to schedule.

X-ray Technologist/ Clinical Instructor

Englewood Medical Center
01.1999 - 01.2004
  • Performed radiographic exams on patients of all ages in accordance with established protocols.
  • Maintained records of daily activities and reported any issues or abnormalities to supervisor.
  • Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Managed time efficiently while providing quality service at a high volume setting.
  • Quality Control and Assurance.
  • Operated and maintained all necessary equipment.
  • Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations and best practices.

X-ray Technologist

Pavonia Medical Center
01.1998 - 01.1999
  • Maintained records of daily activities and reported any issues or abnormalities to supervisor.
  • Evaluated and reviewed many developed x-rays to determine satisfactory images for diagnostic purposes.
  • Utilized radiation safety techniques to protect the patient, staff, and self from radiation exposure.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Provided support services as needed including stocking supplies, cleaning rooms, changing bedding.
  • Conducted regular maintenance checks on X-ray equipment to ensure proper functioning.

X-ray Technologist

Care Station Urgent Care
01.1995 - 01.1998
  • Managed radiation exposure to optimize patient and staff protection.
  • Supported Physician and medical staff.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Conducted thorough quality assurance procedures.
  • Managed and maintained necessary machinery.
  • Conducted venipuncture procedures successfully.
  • Performed evaluations and charted patient's vitals.
  • Evaluated and reviewed many developed x-rays to determine satisfactory images for diagnostic purposes.

Education

AAS - Applied Science

Bergen Community College

Skills

  • Effective Goal Deployment
  • Service Excellence Criteria
  • Strategic Planning
  • Daily Operations Budget Management
  • Budget Allocation Planning
  • Efficiency Improvement
  • Team Performance Enhancement
  • Team Engagement
  • Patient Care Coordination
  • Operational Equipment Coordination
  • Quality Compliance Inspections
  • PACS Support Services
  • CT Imaging Expertise
  • Proficient in Diagnostic Imaging
  • Proficent in DEXA
  • Survey Outcome Optimization
  • JCHAO Accreditation Management
  • FDA Quality Standards Knowledge
  • Proficient in ACR Accreditation
  • Decision-making
  • Project management
  • Training and mentoring

Certification

  • AART Certified in Diagnostic Radiology and Computer Tomography
  • CPR Certified

Summary

More than twenty years of supervisory experience and professional radiology. Exemplify leadership qualities and professionalism with physicians, staff and patients. Projects include relocating existing imaging facility, opening a new image facility, installation of a new MRI, CT, Mammogram, and DEXA unit, and relocating mobile MRI unit. Supervised multiple facilities. Developed and distributed communication flyer. Developed teambuilding activities.  Oversee Organizational Goal, Service Standards and Strategical Goals,  and Daily Operations Budget are meet.  Capital Budget Planning. Maximizes productivity and staff performance by motivating staff to perform at the highest levels. Coordinates staff and patient flow. Coordinates equipment service, Certifications, and Quality Assurance Inspections. Performs most PACS administration duties. Operates CT scanner, X-ray, and Bone Density. Successful surveys from JCHAO, FDA and ACR Accreditations

References

References available upon request.

Timeline

Supervisor of Outpatient Imaging Center

Northside Hospital
01.2009 - Current

Charge Technologist/ CT Technologist/ X-ray Technologist

Pocono Medical Center
01.2004 - 01.2009

X-ray Technologist/ Clinical Instructor

Englewood Medical Center
01.1999 - 01.2004

X-ray Technologist

Pavonia Medical Center
01.1998 - 01.1999

X-ray Technologist

Care Station Urgent Care
01.1995 - 01.1998

AAS - Applied Science

Bergen Community College

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Debra Wilkey