Debra Annette Milam
Cartersville
Summary
2+ years of experience as a scheduling coordinator. I am dependable, self starter with motivation to complete task in a timely and accurate manner. Excellent communication skills, multi tasking independently as well as with others. Production coordinator with 8+ years of experience.
Overview
17
17
years of professional experience
Work History
Patient Service Representative- Team Lead
Metroderm
02.2021 - Current
- Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
- Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
- Reduced wait times for appointments by optimizing scheduling practices and utilizing available resources efficiently.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Increased accuracy in data entry by implementing quality control measures for patient records management.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Production Coordinator
Shaw Industries
01.2013 - Current
- Prepared for production by checking inventory levels of items needed to complete work.
- Directed and motivated twelve -person team of production staff.
- Maintained accurate records of production status in Gink
- Led production processes, including machine and plant activities and human resource management to achieve positive results.
- Scheduled production of specific lines with allergens to minimize downtime related to allergen changeover.
- Entered information into system to update status reports.
- Consulted with department supervisors to evaluate needs and discuss corrective actions for individual concerns.
Scheduling Clerk
Women’s Geniuses Center
01.2008 - 06.2010
- Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA05.2004
Skills
- Workflow management
- Schedule coordination
- Organizing materials
- Coordinating production schedules
- Meeting planning and leadership
- Recordkeeping
- Data gathering and documentation
- Organization
- Customer service
- People skills
- Communication
- First Aid/CPR
- Healthcare software expertise
- Friendly and outgoing
- Patient check-in
- Phone and email etiquette
Timeline
Patient Service Representative- Team Lead
Metroderm
02.2021 - Current
Production Coordinator
Shaw Industries
01.2013 - Current
Scheduling Clerk
Women’s Geniuses Center
01.2008 - 06.2010
High School Diploma -
Gordon Central High School
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