Debrazia Jones

Remote customer service professional with a proven record of delivering exceptional support to customers through phone and email channels. Recognized for providing timely, accurate, and personable service that consistently exceeds customer expectations. Demonstrated ability to handle high volumes of emails and phone calls, addressing account information and general inquiries within tight deadlines. Thrives in fast-paced, customer-centric environments. Highly skilled in efficiently resolving customer concerns and problems, leveraging 9 years of experience as a call center representative. Trusted to represent the company and handle calls from supervisors.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Supervised team of 40 staff members.