Dedra Ward

Landside Lobby

• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Reviewed tickets, identification and passports to verify traveler identity.
• Input customer reservations, payment sources, and contact details into Sabre system.
• Directed passengers to correct airport terminal locations.
• Sold, printed and issued tickets to guests.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

International bag room AIC agent

• Dispatching Floor and Pier
• Rerouting of baggage,
• Knowledge of Block and Web system in computer room
• Communication with Baggage Control and Tower, Working with GSC people, and jamming operation,
• Previous training in computer room, familiar with all paperwork
• Communication well with other employees and supervisors, Familiar with all systems new and old
• Coordinated ground crew activities to complete objectives on schedule.