Dedrick Johnson
Atlanta
Summary
Motivated and results-driven sales professional with over 4 years of experience in customer-facing roles, including automotive and wireless sales. Adept at building lasting customer relationships, exceeding sales targets, and delivering high levels of customer satisfaction. Seeking a full-time opportunity in automotive sales to apply strong interpersonal skills, product knowledge, and a passion for helping customers find the right vehicle solutions.
Overview
6
6
years of professional experience
Work History
Sales
Verizon
Atlanta
06.2023 - Current
- Helps customers choose the right phone and plan for their needs.
- Provides information about new products, promotions, and upgrades.
- Helps customers with billing inquiries and account management.
- Offers support and guidance for setting up and using Verizon services.
Sales
Prime Communications AT&T
Atlanta
01.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales
Toyota Mall Of Georgia
Atlanta
01.2020 - 01.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet the needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
Education
High School -
Victory Tech High School
Skills
- Customer Relationship Building – Skilled at developing trust with customers and providing personalized product recommendations to drive satisfaction and repeat business
- Upselling & Cross-Selling – Consistently promoted add-ons, service plans, and upgrades to increase average transaction value
- Sales Target Achievement – Proven ability to meet and exceed sales goals in competitive retail and automotive environments
- Product Knowledge & Presentation – Strong understanding of product features and benefits, and effective at communicating value to diverse customers
- Conflict Resolution & Returns Handling – Experienced in managing exchanges, returns, and customer complaints while maintaining professionalism
- Team Collaboration & Training – Helped onboard and guide new team members, fostering a positive and productive work environment
- Inventory & Visual Merchandising – Maintained store appearance and stock levels to enhance product visibility and customer experience
- POS & CRM Systems – Comfortable using store systems to track inventory, process transactions, and follow up with potential buyers
- Adaptability in Fast-Paced Environments – Able to handle high customer volume while staying organized and focused on service quality
- Marketing & Promotion Execution – Promoted new products and in-store deals effectively to drive customer interest and revenue
Timeline
Sales
Verizon
06.2023 - Current
Sales
Prime Communications AT&T
01.2021 - 06.2023
Sales
Toyota Mall Of Georgia
01.2020 - 01.2021
High School -
Victory Tech High School
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