Dedricka L. Stovall
Oakwood
Summary
Customer-centric and determined professional with experience of over five years in earning customer satisfaction, delivering top-notch customer services and support, and performing detailed and accurate investigations. Well-developed expertise in generating files and reports, meeting customer expectations, and contributing in sales growth. Demonstrated strong proficiency in assisting customers by answering queries, handling complaints, and responding to calls in a friendly manner. Possess strong time, negotiating, and problem-solving skills. Competent to prioritize tasks and meet deadlines in a fast-paced environment.
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
8
8
years of professional experience
Work History
Claims Associate
State Farm Insurance Inc
03.2023 - Current
- Processed and evaluated insurance claims, ensuring compliance with company policies and regulatory standards.
- Collaborated with cross-functional teams to streamline claims processing workflows, enhancing efficiency.
- Conducted thorough investigations of claims to determine accuracy and validity, minimizing fraudulent activities.
- Mentored junior staff in claims assessment procedures and best practices for effective decision-making.
- Led initiatives to enhance customer satisfaction through proactive communication during the claims process.
- Worked productively in fast-moving work environment to process large volumes of claims.
Administrative Assistant
JB Hunt Transportation
02.2020 - 03.2023
- Coordinated administrative work, monitored shipment status, and dispatched drivers by responding to phone calls and placing outbound calls to drivers.
- Stayed up-to-date with location updates by booking drivers on tracking websites.
- Streamlined all company operations by assuring drivers comply with all requirements and guidelines defined between Syfan and the customer.
- Proactively determined issues by leveraging constant situational awareness.
Customer Service Representative
Chicos
02.2020 - 12.2020
- Fostered and maintained strong relationships with clients by delivering exceptional services, such as identifying and resolving customer complaints. Rendered hands-on assistance to clients by informing customers about new products features and services.
- Earned customer satisfaction and trust by handling clients complaints and problems in an efficient manner.
- Drove up-selling company world-class products and services by discovering and leveraging lucrative business opportunities.
Dispatcher
Syfan Logistics
10.2018 - 02.2020
- Coordinated administrative work, monitored shipment status, and dispatched drivers by responding to phone calls and placing outbound calls to drivers.
- Stayed up-to-date with location updates by booking drivers on tracking websites.
- Streamlined all company operations by assuring drivers comply with all requirements and guidelines defined between Syfan and the customer.
- Proactively determined issues by leveraging constant situational awareness.
Education
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Middle Georgia State University
Macon, GAHigh School Diploma - undefined
Johnson High School
Gainesville, GA01.2013
Skills
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Fax
- Internet
- Policy interpretation
- Microsoft office
- Claims processing
CAREER HIGHLIGHTS
- Ensured exceptional customer experience by maintaining a friendly and customer-centric approach.
- Championed the organization’s cutting-edge programs, such as new merchandise and marketing strategies.
- Delivered remarkable customer service to attract and retain new and potential customers.
- Gained an extensive understanding of cashier procedures by handling cash flow.
- Maintained a clean work area by leveraging appropriate cleaning standards.
CORE COMPETENCIES
- Customer Service Management
- Report Generation
- Merchandising Management
- Customer Relationship Building
- Strategic Planning & Execution
- Cash Flow Management
- Performance Improvement
- Claim Processing & Management
- Client Support & Assistance
- Issue Resolution
- Time Management
- Effective Communication
Timeline
Claims Associate
State Farm Insurance Inc
03.2023 - Current
Administrative Assistant
JB Hunt Transportation
02.2020 - 03.2023
Customer Service Representative
Chicos
02.2020 - 12.2020
Dispatcher
Syfan Logistics
10.2018 - 02.2020
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Middle Georgia State University
High School Diploma - undefined
Johnson High School