DEEAASCHAOUNE COLLINS
Powder Springs
Summary
Customer service and technical support professional with 8+ years of experience resolving inquiries, navigating computer systems, documenting customer interactions, and supporting customers in fast-paced environments. Strong communicator with proven problem-solving, multitasking, de-escalation, and team leadership skills.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal
Atlanta
02.2025 - 10.2025
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Monitored designated areas, responded to safety concerns, and communicated effectively with employees, visitors, and emergency personnel to ensure a secure environment.
- Identified irregular conditions, followed procedures, documented concerns, and escalated issues to maintain safety and compliance.
- Responded promptly to alarms and incidents, following established protocols.
Customer Technical Support Representative
Teleperformance / Apple
Atlanta
01.2024 - 09.2024
- Delivered Apple product support by diagnosing technical issues, researching solutions, and guiding customers through step-by-step resolutions to enhance user satisfaction.
- Interacted professionally with frustrated customers using patience, active listening, clear communication, and a calm tone to effectively resolve issues and improve overall customer experience.
- Navigated multiple computer systems and support tools to locate information, document interactions, and resolve customer inquiries accurately.
Assistant Manager
Finish Line
Atlanta
09.2020 - 02.2022
- Supervised daily store operations, enhanced customer service, and coached associates on engagement, communication, and problem resolution to improve customer satisfaction.
- Ensured inventory accuracy through merchandise supervision, transfers, point-of-sale system procedures, and organized recordkeeping, minimizing discrepancies.
- Utilized consultative sales and negotiation skills to facilitate purchases, address concerns, and foster positive shopping experiences, resulting in increased customer loyalty.
Delivery Driver
Miles and Smiles
Allentown
06.2016 - 12.2019
- Delivered packages efficiently across assigned routes in urban and suburban areas.
- Navigated routes using handheld devices and digital tools, managing delivery details and facilitating efficient customer interactions.
- Handled time-sensitive routes, ensuring courteous communication and accurate service information while maintaining professionalism with customers.
- Ensured timely pickups and drop-offs while adhering to company policies.
- Operated delivery vehicles safely, performing routine inspections and maintenance checks.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-2016
Skills
- Public Safety Awareness
- Incident Reporting
- Conflict Resolution Techniques
- Technical Support
- POS Systems & Inventory Tools
- Data Entry & Documentation
- Computer Navigation & Search Tools
- Microsoft Office Applications
- Problem resolution
- Clear Verbal Communication
- Time management
- Team coaching
Timeline
Security Officer
Allied Universal
02.2025 - 10.2025
Customer Technical Support Representative
Teleperformance / Apple
01.2024 - 09.2024
Assistant Manager
Finish Line
09.2020 - 02.2022
Delivery Driver
Miles and Smiles
06.2016 - 12.2019
High School Diploma -
Stroudsburg High School