Deion Pender
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
VIP Solutions Specialist
Road Runner Sports
San Diego, CA
08.2025 - Current
- Analyzed customer needs to recommend tailored product solutions, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline product offerings and improve service delivery processes.
- Coordinated and processed customer orders to maintain satisfaction and streamline operations.
- Facilitated membership cessation initiatives and advocated for VIP membership options to strengthen customer retention efforts.
- Oversaw order tracking processes to ensure timely delivery and customer satisfaction.
- Enhanced customer satisfaction by streamlining refund procedures and implementing a credit system for in-store use. Improved customer retention through effective management of refunds and in-store credit issuance.
- Assessed stock status for diverse retail outlets to facilitate customer satisfaction and meet demand.
- Investigated and remedied diverse customer issues to foster loyalty and improve overall experience.
Client Service Associate
Anywhere Works
06.2024 - Current
- Provide exceptional customer support through phone, email, and live chat, ensuring a positive client experience.
- Troubleshoot and resolve client issues efficiently by identifying their needs and offering effective solutions.
- Process customer orders, verifying details, and completing payments accurately.
- Coordinate appointments between clients and appropriate departments or service providers.
- Maintain up-to-date client information in the CRM system, ensuring data integrity.
- Generate leads by identifying potential customers and passing information to the sales team.
- Build and nurture strong client relationships, fostering loyalty and continued business.
Janitor
Blue Chip Pros
08.2021 - Current
- Perform general maintenance duties, including sweeping, cleaning, and stocking supplies.
- Conduct minor repairs and maintenance tasks to ensure cleanliness and functionality.
- Maintain accurate inventory of cleaning and maintenance supplies.
- Lock and unlock doors as needed and ensure areas are secure after cleaning.
- Provide customer service to guests by offering directions and assistance when needed.
Customer Service Team Lead
Speak Easy Authority
07.2021 - 06.2024
- On boarded new clients, guiding them through the intake process to ensure a smooth transition.
- Acted as the primary account manager for customers and prospects, addressing their needs and ensuring satisfaction.
- Conducted post-sale follow-ups to gauge customer satisfaction and resolve any concerns.
- Analyzed and presented clients’ marketing results across various channels, identifying trends and insights.
- Managed and resolved customer complaints, ensuring issues were promptly addressed.
- Maintained strong relationships with clients to promote loyalty and retention.
- Answered and responded to client phone inquiries, providing timely assistance.
- Managed multiple spreadsheets and email threads to track client issues, billing concerns, and service updates.
Temporary Customer Service Representative
Maximus
02.2022 - 04.2022
- Handled incoming inquiries via phone, email, and chat regarding Federal Student Aid (FSA) Loan Servicing.
- Documented account information and actions taken in response to customer inquiries.
- Processed Credit Bureau Requests according to established procedures.
- Managed general correspondence and noted actions taken for each customer request.
Stocker
Walmart
11.2015 - 05.2021
- Organized and stocked merchandise in designated areas to maintain inventory flow.
- Set up product displays and promotional materials to enhance the store’s presentation.
- Assisted with unloading truck deliveries and ensured merchandise was properly displayed.
- Helped customers locate specific items and provided guidance as needed.
- Maintained clean aisles, removing potential hazards and clutter.
- Managed pricing adjustments and logged changes accurately.
Education
High School Diploma -
Brooke Pointe High School
Skills
- Customer Service: Excellent communication skills with a strong ability to resolve issues and build positive relationships
- CRM Systems: Proficient in maintaining and updating client data using CRM platforms
- Order Processing: Experience in taking orders, processing payments, and verifying details
- Appointment Scheduling: Skilled in coordinating appointments and managing client schedules
- Lead Generation: Ability to identify potential leads and effectively forward them to sales teams
- Data Entry: Fast and accurate data entry skills, with an eye for detail
- Problem-Solving: Strong analytical and troubleshooting skills to address client inquiries efficiently
- Multitasking: Capable of managing multiple tasks and competing priorities in a fast-paced environment
- Microsoft Office Suite: Proficient in Excel, Word, and Outlook for managing client data and correspondence
- Team Collaboration: Ability to work well within a team and support others to achieve company goals
Timeline
VIP Solutions Specialist
Road Runner Sports
08.2025 - Current
Client Service Associate
Anywhere Works
06.2024 - Current
Temporary Customer Service Representative
Maximus
02.2022 - 04.2022
Janitor
Blue Chip Pros
08.2021 - Current
Customer Service Team Lead
Speak Easy Authority
07.2021 - 06.2024
Stocker
Walmart
11.2015 - 05.2021
High School Diploma -
Brooke Pointe High School