Deirdre Tiller
Griffin
Summary
Certified Peer Support professional with solid experience in supporting individuals through recovery and personal growth. Strong focus on team collaboration and achieving impactful results. Known for reliability, adaptability, and effective communication. Skilled in active listening, empathy, and problem-solving. Passionate about fostering supportive and inclusive environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Behavioral Health Link
11.2023 - Current
- I work with Behavioral Health Link, which is contracted by DBHDD to do mobile crisis for the state of Georgia. I go out with a partner to the location of the call to assist the person in crisis. That can result in hospitalization or resources depending on the need of the individual.
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Increased community awareness of mental health issues by conducting outreach presentations at local schools, businesses, and organizations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
CPO certified Pool Maintenance Technician
Sears Pool Management Consultants
04.2022 - 11.2023
- Maintain commercial pools for residential neighborhoods & condominiums in the Atlanta area. Balance water chemistry, maintain the pump and other mechanical workings of the pump room, keep pool clear and safe for bathers, repair any broken or needed parts, sale new equipment & parts to customer, communicate effectively with HOA and leasing offices about issues or general upkeep.
- Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Implemented preventative measures to minimize algae growth and maintain crystal-clear water conditions at all times.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
Resident intake coordinator
Sober Living America
02.2022 - 03.2023
- Take calls from future residents inquiring about entering into the transitional living facility. Answer questions about the program, assist with the need to be admitted to detox or inpatient drug/alcohol treatment prior to being able to enter our program. Provide long term transitional living for people suffering with addiction or post incarceration housing needs.
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Fostered a positive atmosphere within the residence by cultivating strong relationships among staff members.
Education
High school diploma or GED -
Stockbridge High School
05-2005
Skills
- Case Management (1 year)
- Communication skills
- Peer advocacy
- Mental health awareness
- Patient observation
- Crisis Intervention
- Behavioral Health
- Resource navigation
- Multicultural competence
- Behavioral management
- Wellness strategies
- Recovery guidance
- Substance abuse
- Boundary setting
- Motivational interviewing
Certification
- Certified Recovery Specialist February 2025 to Present
- First Aid Certification
- CPR Certification
- Certified Pool Operator
- CPI Certification
Timeline
Certified Peer Support Specialist
Behavioral Health Link
11.2023 - Current
CPO certified Pool Maintenance Technician
Sears Pool Management Consultants
04.2022 - 11.2023
Resident intake coordinator
Sober Living America
02.2022 - 03.2023
High school diploma or GED -
Stockbridge High School
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