Deisy Morales
Lawrenceville,GA
Summary
Highly skilled and customer-focused professional with extensive experience in clinic operations and patient care. Proven ability to deliver exceptional service by building strong relationships, resolving issues efficiently, and maintaining a welcoming environment. Adept at managing front desk operations, scheduling appointments, and handling administrative tasks, including maintaining accurate medical records and ensuring compliance with healthcare regulations. Skilled in multitasking, problem-solving, and collaborating with diverse teams to ensure seamless clinic workflows and optimal patient satisfaction. Proficient in using medical software and managing insurance and billing processes with accuracy and attention to detail.
Overview
9
9
years of professional experience
Work History
Chiropractor
Dominguez Injury Center
11.2024 - Current
- Customer Service and Communication Skills
- Excellent Communication: both in person and over the phone
- Create a welcoming environment while addressing patient concerns with care
- Active Listening: Understand and respond effectively to patient needs
- Conflict Resolution: Handle patient complaints or scheduling conflicts diplomatically
- Administrative Skills
- Organization and Multitasking: Stay organized while managing multiple administrative tasks simultaneously
- Data Entry and Record-Keeping: Accurately update and maintain patient files and medical records
- Basic Office Technology:
- Proficient in using computers, printers, fax machines, and software like Microsoft Office or Google Workspace
- Chiropractic-Specific Knowledge
- Understanding of Terminology: Basic knowledge of chiropractic terminology and procedures
- Patient Preparation: Assist in preparing patients for adjustments or therapies if required
- Manage various incoming calls, 30+ patients, emails and medical records
Financial Services Agent/Shift Leader
Atlanta Check Cashiers
08.2018 - 11.2020
- Customer Service:
- Ensure customers receive excellent service and handle escalated customer complaints or concerns
- Leadership and Staff Supervision:
- Team Supervision: Manage and oversee the branch's employees, including tellers, loan officers, and other staff
- Training and Development: Train new hires and provide ongoing development opportunities for the team
- Problem Solving and Crisis Management
- Operational Challenges: Address and resolve operational issues or disruptions
- Emergency Situations: Manage crises, such as security breaches or system failures, in a calm and professional manner
- Key Skills and Qualities:
- Organization skills
- Strong leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Professional customer service skills
- Ability to multitask/learn each department
- Microsoft/computer skills
- Ability to motivate and lead a team
Shift Manager
Chick-fil-a
07.2016 - 07.2018
- Team Supervision: Oversee daily operations, ensuring team members are performing their roles efficiently
- Training and Development: Train new employees and provide ongoing development opportunities for the team
- Conflict Resolution: Address employee or customer conflicts in a professional manner
- Operational Responsibilities
- Customer Service: Ensure high standards of customer satisfaction by maintaining a welcoming and efficient environment
- Quality Control: Monitor food preparation and presentation to meet company standard's
- Health and Safety: Enforce compliance with health and safety regulations and maintain a clean, safe work environment.
- Inventory Management: Order supplies, track inventory levels, and reduce waste
- Financial and Administrative Task
- Cash Handling: Oversee cash management, including counting registers
Skills
- Organization skills
- Strong leadership and communication skills
- Problem-solving
- Decision-making
- Professional customer service skills
- Ability to multitask
- Microsoft skills
- Ability to motivate and lead a team
- Bilingual customer service
Languages
Spanish
Native or Bilingual
Timeline
Chiropractor
Dominguez Injury Center
11.2024 - Current
Financial Services Agent/Shift Leader
Atlanta Check Cashiers
08.2018 - 11.2020
Shift Manager
Chick-fil-a
07.2016 - 07.2018
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