Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deja Cunningham

Tucker

Summary

Service professional with proven track record in delivering high-quality on-site support. Known for excellent problem-solving abilities and ensuring client satisfaction. Strong focus on teamwork and adaptability in dynamic settings.

Overview

4
4
years of professional experience

Work History

Legal On-Site Service Specialist

Ricoh USA
08.2023 - Current
  • Knowledge of copier operation, basic electronics, Microsoft Office Suite and Adobe Acrobat for tasks including documentation management and file formatting.
  • Provide direct, hands-on operational and technical support within a law firm establishing strong relationships with clients through clear communication & consistent follow up after services.
  • Managing records, high-volume copying, scanning, setting up conference rooms, mail services and providing light facilities and catering support.
  • Perform basic maintenance, quality checks, and troubleshooting on office equipment and copiers.

On-Site Service Specialist

Ricoh USA
05.2023 - 08.2023
  • Maintained meticulous records of all service activities, ensuring accurate documentation,manage inventory, calculate charges for services rendered with effective communication with colleagues and clients.
  • Deliver mail and packages to all staff within The Office of the CEO.
  • Sort, organize, and prepare mail and packages for delivery and pick up.
  • Follow safety procedures and maintain a secure, organized work environment
  • Extensive walking, and lifting up to 50lbs.

Facer /Warehouse Package Handler

FedEx Ground
07.2022 - 05.2023
  • Identify, prevent and physically remove specific types of obstructing packages from conveyor belt including oversized goods, hazardous materials, opened goods and thin or loose items.
  • Quickly responding to sensor alerts and calls to specific belt section throughout the warehouse.
  • Prevent damage to packages and sorting equipment.
  • Maintain a constant & efficient flow of moving items on conveyor belt throughout the warehouse through the sorting process.
  • Package Handler duties including physical loading and unloading of packages, sorting by destination,scanning for tracking and stacking in designated areas.
  • Lifting oversized items up to 150 lbs.

Medical Record Analyst

Summit Ridge Hospital
08.2022 - 10.2022
  • Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
  • Improved patient care by accurately analyzing and organizing medical records for easy access and retrieval.
  • Developed effective communication channels between healthcare providers and administrative staff to streamline workflows related to record keeping tasks.
  • Ensured ongoing adherence to industry standards by updating internal systems accordingly.

Warehouse Package Handler

FedEx Ground
08.2021 - 07.2022
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Lifting oversized items up to 150 lbs.

Call Center Sales Representative

Homecraft Gutter Protection
05.2021 - 08.2021
  • Increased customer satisfaction and sales by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.

Education

CompTIA A+ Certification - Continuing Education

Kennesaw State University
Kennesaw, GA
01-2026

Bachelor of Science - Computer Science And Technology

Savannah State University
Savannah, GA
12-2021

High School Diploma -

Shiloh High School
Gwinnett County, GA
05-2017

Skills

  • Software troubleshooting

Timeline

Legal On-Site Service Specialist

Ricoh USA
08.2023 - Current

On-Site Service Specialist

Ricoh USA
05.2023 - 08.2023

Medical Record Analyst

Summit Ridge Hospital
08.2022 - 10.2022

Facer /Warehouse Package Handler

FedEx Ground
07.2022 - 05.2023

Warehouse Package Handler

FedEx Ground
08.2021 - 07.2022

Call Center Sales Representative

Homecraft Gutter Protection
05.2021 - 08.2021

CompTIA A+ Certification - Continuing Education

Kennesaw State University

Bachelor of Science - Computer Science And Technology

Savannah State University

High School Diploma -

Shiloh High School
Deja Cunningham