Service professional with proven track record in delivering high-quality on-site support. Known for excellent problem-solving abilities and ensuring client satisfaction. Strong focus on teamwork and adaptability in dynamic settings.
Overview
4
4
years of professional experience
Work History
Legal On-Site Service Specialist
Ricoh USA
08.2023 - Current
Knowledge of copier operation, basic electronics, Microsoft Office Suite and Adobe Acrobat for tasks including documentation management and file formatting.
Provide direct, hands-on operational and technical support within a law firm establishing strong relationships with clients through clear communication & consistent follow up after services.
Managing records, high-volume copying, scanning, setting up conference rooms, mail services and providing light facilities and catering support.
Perform basic maintenance, quality checks, and troubleshooting on office equipment and copiers.
On-Site Service Specialist
Ricoh USA
05.2023 - 08.2023
Maintained meticulous records of all service activities, ensuring accurate documentation,manage inventory, calculate charges for services rendered with effective communication with colleagues and clients.
Deliver mail and packages to all staff within The Office of the CEO.
Sort, organize, and prepare mail and packages for delivery and pick up.
Follow safety procedures and maintain a secure, organized work environment
Extensive walking, and lifting up to 50lbs.
Facer /Warehouse Package Handler
FedEx Ground
07.2022 - 05.2023
Identify, prevent and physically remove specific types of obstructing packages from conveyor belt including oversized goods, hazardous materials, opened goods and thin or loose items.
Quickly responding to sensor alerts and calls to specific belt section throughout the warehouse.
Prevent damage to packages and sorting equipment.
Maintain a constant & efficient flow of moving items on conveyor belt throughout the warehouse through the sorting process.
Package Handler duties including physical loading and unloading of packages, sorting by destination,scanning for tracking and stacking in designated areas.
Lifting oversized items up to 150 lbs.
Medical Record Analyst
Summit Ridge Hospital
08.2022 - 10.2022
Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
Improved patient care by accurately analyzing and organizing medical records for easy access and retrieval.
Developed effective communication channels between healthcare providers and administrative staff to streamline workflows related to record keeping tasks.
Ensured ongoing adherence to industry standards by updating internal systems accordingly.
Warehouse Package Handler
FedEx Ground
08.2021 - 07.2022
Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
Assembled, sealed, and loaded packages into correct trucks.
Lifting oversized items up to 150 lbs.
Call Center Sales Representative
Homecraft Gutter Protection
05.2021 - 08.2021
Increased customer satisfaction and sales by efficiently handling inbound and outbound sales calls.
Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Developed relationships with customers by providing exceptional service and tailored solutions.
Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
CompTIA A+ Certification - Continuing Education
Kennesaw State University
Kennesaw, GA
01-2026
Bachelor of Science - Computer Science And Technology
Savannah State University
Savannah, GA
12-2021
High School Diploma -
Shiloh High School
Gwinnett County, GA
05-2017
Skills
Software troubleshooting
Timeline
Legal On-Site Service Specialist
Ricoh USA
08.2023 - Current
On-Site Service Specialist
Ricoh USA
05.2023 - 08.2023
Medical Record Analyst
Summit Ridge Hospital
08.2022 - 10.2022
Facer /Warehouse Package Handler
FedEx Ground
07.2022 - 05.2023
Warehouse Package Handler
FedEx Ground
08.2021 - 07.2022
Call Center Sales Representative
Homecraft Gutter Protection
05.2021 - 08.2021
CompTIA A+ Certification - Continuing Education
Kennesaw State University
Bachelor of Science - Computer Science And Technology
Virtual Reality Game Developer at Center for Advanced Computer-Human Ecosystems (CACHE)Virtual Reality Game Developer at Center for Advanced Computer-Human Ecosystems (CACHE)