Deja Cunningham
Tucker
Summary
Service professional with proven track record in delivering high-quality on-site support. Known for excellent problem-solving abilities and ensuring client satisfaction. Strong focus on teamwork and adaptability in dynamic settings.
Overview
4
4
years of professional experience
Work History
Legal On-Site Service Specialist
Ricoh USA
08.2023 - Current
- Knowledge of copier operation, basic electronics, Microsoft Office Suite and Adobe Acrobat for tasks including documentation management and file formatting.
- Provide direct, hands-on operational and technical support within a law firm establishing strong relationships with clients through clear communication & consistent follow up after services.
- Managing records, high-volume copying, scanning, setting up conference rooms, mail services and providing light facilities and catering support.
- Perform basic maintenance, quality checks, and troubleshooting on office equipment and copiers.
On-Site Service Specialist
Ricoh USA
05.2023 - 08.2023
- Maintained meticulous records of all service activities, ensuring accurate documentation,manage inventory, calculate charges for services rendered with effective communication with colleagues and clients.
- Deliver mail and packages to all staff within The Office of the CEO.
- Sort, organize, and prepare mail and packages for delivery and pick up.
- Follow safety procedures and maintain a secure, organized work environment
- Extensive walking, and lifting up to 50lbs.
Facer /Warehouse Package Handler
FedEx Ground
07.2022 - 05.2023
- Identify, prevent and physically remove specific types of obstructing packages from conveyor belt including oversized goods, hazardous materials, opened goods and thin or loose items.
- Quickly responding to sensor alerts and calls to specific belt section throughout the warehouse.
- Prevent damage to packages and sorting equipment.
- Maintain a constant & efficient flow of moving items on conveyor belt throughout the warehouse through the sorting process.
- Package Handler duties including physical loading and unloading of packages, sorting by destination,scanning for tracking and stacking in designated areas.
- Lifting oversized items up to 150 lbs.
Medical Record Analyst
Summit Ridge Hospital
08.2022 - 10.2022
- Assisted in maintaining compliance with HIPAA regulations by diligently protecting patient privacy while handling sensitive information.
- Improved patient care by accurately analyzing and organizing medical records for easy access and retrieval.
- Developed effective communication channels between healthcare providers and administrative staff to streamline workflows related to record keeping tasks.
- Ensured ongoing adherence to industry standards by updating internal systems accordingly.
Warehouse Package Handler
FedEx Ground
08.2021 - 07.2022
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Assembled, sealed, and loaded packages into correct trucks.
- Lifting oversized items up to 150 lbs.
Call Center Sales Representative
Homecraft Gutter Protection
05.2021 - 08.2021
- Increased customer satisfaction and sales by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
CompTIA A+ Certification - Continuing Education
Kennesaw State University
Kennesaw, GA01-2026
Bachelor of Science - Computer Science And Technology
Savannah State University
Savannah, GA12-2021
High School Diploma -
Shiloh High School
Gwinnett County, GA05-2017
Skills
- Software troubleshooting
Timeline
Legal On-Site Service Specialist
Ricoh USA
08.2023 - Current
On-Site Service Specialist
Ricoh USA
05.2023 - 08.2023
Medical Record Analyst
Summit Ridge Hospital
08.2022 - 10.2022
Facer /Warehouse Package Handler
FedEx Ground
07.2022 - 05.2023
Warehouse Package Handler
FedEx Ground
08.2021 - 07.2022
Call Center Sales Representative
Homecraft Gutter Protection
05.2021 - 08.2021
CompTIA A+ Certification - Continuing Education
Kennesaw State University
Bachelor of Science - Computer Science And Technology
Savannah State University
High School Diploma -
Shiloh High School